Business ProfileforRimrock Subaru

Over the years, I have had several less than satisfying interactions with Rimrock Auto's mechanic shop. I have endeavored to avoid the business due to unpleasant past experiences. Unfortunately, a catastrophic engine failure required a late-night tow and out of desperation, Rimrock Subaru was selected. *********** writer proved to be very difficult to deal with. The hustle at the outset to agree to high dollar work was intense. The options for the repair and the cost were moving targets. Once the work was done, what I was told at the outset was different from what was done. When questioned about the disparity, the service writer was remarkably confrontational, argumentative, disrespectful, condescending, mean spirited, inconsistent with what he had said prior to agreeing to the work and remarkably unbecoming of Rimrock Subaru. *********** writer was entirely incapable of accepting the possibility that he had misrepresented important facts, rather repeatedly stating, "I'm not wrong." He repeatedly stated relative to my impressions of what we had agreed to, "that doesn't even make any sense." *********** writer clearly does not respect the customers of Rimrock Subaru. I am unsure if the service writer's lack of respect of Rimrock Subaru customers reflects the overall culture of the business. I would advise at a minimum that all aspects of the proposed work be memorialized in writing before agreeing to having it done. I will avoid the business in the future. Multiple poor reviews at Yelp and elsewhere suggest that Rimrock Subaru has serious underlying problems with customer service and customer satisfaction. No doubt the success of the business could be improved if they valued their customers. I would hope that the Subaru corporate leaders would not endorse the culture at Rimrock Subaru given their obvious marketing strategy to frame their brand as warm and welcoming.