Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was not refunded all the money I spent when I requested a refund.

  

  Business Response

  Date: 11/01/2025

  The customer came into the store to purchase a money order. At the checkout, the customer chose the option of credit instead of debit. We leave this entirely up to the customer. After the transaction was finished customer proceeded to get irate over the fees that the merchant charges- not us. I had to leave a meeting to handle this customer who was disrupting business. We called the police and had this customer trespassed due to his out of control behavior.  The customer would not calm down and listen to anything. He continued to berate my staff and was screaming in my store scaring customers.  We had given him exactly what he came to the store for- he just didn't like the card fees which is very clear- card price- debit price and cash price. It costs money to issue the money order. The 1.25 is the cost of that money order. We still printed it. Its no longer usable. 

  Customer Answer

  Date: 11/01/2025

   
  Complaint: 24091640
  
  I am rejecting this response because:

  When I was charged that amount. Before I clicked the button I asked the employee if all the options were the same. The employee which is the owners mother. Which my roommates have had problems with before. The owner wouldn't believe me over her mother. The owner also called me a coward. Which is why I started yelling. She also told me she wasn't going to give me a refund. On the point of sale that the owner says I clicked the wrong button. There was no price on it. That's why I asked if they were all the same. All I asked for was a refund. I shouldn't have been called a coward. Very unprofessional. Also the owner had to leave her meeting because she didn't train her employee i.e. her mother how to do the refund. 
  
  Sincerely,
  
  ***** ******