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Business Profile

Roofing Materials

Bridger Steel Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Materials.

Complaints

This profile includes complaints for Bridger Steel Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bridger Steel Inc has 8 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Canceled a material order for a full refund of money. Have not received funds since June 7 2022. Limited response from bridger steel, and no money refunded as of 08/11/22. Money not refunded over ***** dollars

    • Initial Complaint

      Date:08/06/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on February 2, 2022 for $4021 for steel siding from Bridger Steel, and was told product would have a ***** week lead time. On April 21st I was told there was no updates yet on my order, but I would be told as soon as one was available. On June 21st, I started to ask for a clearer update on when my order would be delivered, and after 10 days or so I finally received a call from the sales rep. I was told the material to make my ordered had not even been ordered, and that it could be another 12 weeks or mores beyond that. I was also told it was probably better to find another supplier for my project and to cancel the order for a refund. This was siding for my primary residence that had already sat unprotected for 5 months, and onJuly 11th, 2022 I cancelled my order expecting a refund to be made within a reasonable timeframe. Over 4 weeks later I am still receiving emails from Accounts Receivable at Bridger Steel that there is no schedule for my refund yet. They are holding my money despite having a confirmed cancelled order and clear communication that a refund would be made.

      Business Response

      Date: 08/31/2022

      Bridger Steel has refunded the money that was owed to ************************* on August 19, 2022.  We are hoping that he has responded to you to let you know that the issue has been resolved.

      Thank you

      Customer Answer

      Date: 09/02/2022

      Hello,
      I filed complaints with the ****** Attorney General and the ******* *********************** on August 14th.  I received a call on August 18th from Bridger Steel that they would be issuing my refund that day, and on August 19th the funds were in my account.  I also received a call that day from the ******* Office of the ************************ of ******** Protection).  They had been in contact with Bridger Steel regarding my complaint and wanted to ensure that the refund had been processed.  The resolution to this complaint was my desired outcome and the complaint can be closed.

      Thanks
      ***

    Bridger Steel Inc is NOT a BBB Accredited Business.

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