Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2023 Nissan Rogue that I purchased in May of 2023. On January *******, I took the Nissan in because there was a loud roaring noise in the left tire/wheel. After checking they said that they didn't find any problems. This continued off and on. On May *******I had this message to appear on my dash" Forward Driving Aids temporarily disabled. Front Sensor Blocked. See Owners ******". I showed them a picture from my phone and during an oil change, I was told that I had an oil leak that had to be repaired. During my visit, I hoped that both problems were corrected. On July 4, 2025, I started hearing the noise and shaking on my left wheel. On July 8, I took my vehicle to Nissan and was told that it would be a wait, so I got a rental car because I was told that they could not supply loaner cars. I kept the car for 3 days and was told by ******* ****, the technician that my car would be ready on Friday. I came in around 11 AM and was told my vehicle would not be ready and that my technician was not there. I sat around and became agitated and requested to be seen by the manager who was ******* ******, he informed me that he would have the mechanic to skip lunch so that my car would be repaired. I am still waiting for information on my vehicle and no one is answering my call. I called to speak to ***** *********** and not able to speak to him either. I called the Landers ********** at ************ and was transferred to another number. I need help. I cannot continue to rent a vehicle.

  Business Response

  Date: 07/16/2025

  We traded Mrs. ******** out of her Rogue today into a brand new 25 model. Customer left very happy today.

  Customer Answer

  Date: 07/26/2025

   
  Complaint: 23609092
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 07/26/2025

  We have done everything we can do in this matter. We traded Mrs. ******** out of her Rogue into a brand new 2025 model.

  Customer Answer

  Date: 07/26/2025

  I do have the 2025 Nissan Rogue that I received on 7/16. I was not told until I got there and demanded to know about my car  that the car was not repairable. At that time I told them I needed a car and thats when they started to work on that. I was shown the Rogue and asked if it had the same features that I had. I was told yes, which was not true. I am not pleased with the car and I am very disappointed because the salesman was deceptive. Also the manager confronted me because I contacted the BBB in the show room and he said that I should call and say that he took care of me. The car has issues but when I contacted the salesman he said that there are no problems, its my driving.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 Nissan Sentra from Landers Nissan on 12/5/2023. I started to experience trouble with the vehicle approximate 4 months after purchase. After getting off work the vehicle would not start and was stuck at my job. i had to call for someone to jump my car and the vehicle still would not start. Had to wait in the hot weather and jump vehicle 4 times before vehicle started. I called Nissan and spoke with ******* and informed him of what was going on with the vehicle, he stated about something behind the brake. I had no idea of what he was talking about.On October 2, 2024, I got into the vehicle to go to work, and the vehicle would not start. I called Nissan dealership again to inform that the vehicle would not start, service advisor ****** *******, stated they could not find anything wrong with the vehicle. In the month February 2025 the vehicle would not start. I had to get a jump. On April 7/2025 the vehicle would not start, I called the dealership and informed them that the vehicle would not start, no lights inside vehicle would not come on. ******* ******* was the service advisor, once again the service advisor stated on page 2 line 3 no issue found. i said to Mr. ******* something is seriously wrong with this vehicle. the dealership did nothing to accommodate me. The vehicle is not dependable. Its causing tremendous stress do to the fact i have to work, among other things. The vehicle is not dependable under no circumstance and I'm requesting full refunds of every monthly payment mad from the time of purchase up until present. also requesting down payment on this vehicle to be returned to ***** *****.

  Business Response

  Date: 07/01/2025

  It can be frustrating when a problem can't be reproduced in our shop, leaving technicians unable to diagnose and fix the issue. The battery has tested good. If Mrs. ***** would like to bring it back to the shop and test again, we would be more than happy to do that. 

   

  ***** ***********

   

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2024 Nissan Rogue in April of 2024. Since I purchased the vehicle I have had to return back to the dealership 4 times with engine light constantly coming on and low engine power. I was able to accelerate up hill or go over 45. I picked my vehicle up on Thursday August 29, 2024 after needing a whole new part again for the third time. On Saturday September 1, 2024 my engine light popped back on causing low engine power and stayed on until today Tuesday September 3, 2024. I get to the dealership it was on and once they get it to the back it cuts off. I do not feel comfortable driving this vehicle with myself or children in it. I do not want to constantly have to deal with this issue and be responsible for it once my warranty expires. It will not be fair to me at all and I am tired of constantly having this problem. Please help.

  Customer Answer

  Date: 09/04/2024

  Today September 4, 2024 my check engine light came back on and I had issues with accelerating up hill while dropping off my children at school. The light has not went off at all, I have alerted the salesman that sold me the vehicle to let him know. I have sent him pictures every time it has happened. I do not feel comfortable in this vehicle at all, I'm frustrated and tired. 

  Customer Answer

  Date: 09/05/2024

  Bought in on September ****** for the 4th time with check engine light on. Cannot explain what the problem is and whats causing it. 
  September 4, 2024 engine light came back on was having trouble going up hill and it started to studder. ***** stayed on all day never went off while having issues going up hills and accelerating at times. Today September 5, 2024 back at the dealership light still on for the 5th time since I purchased the vehicle in April of 2024

  Business Response

  Date: 09/06/2024

  The issue has been resolved..

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from Landers Nissan on 3/16/24 and I do not have any tags yet. I have to go get a drive out every 7 days for the past couple months. I have been pulled over numerous times by the police in ************ they tell me that they do not honor drive out tags because people have been stealing them and making copies of them. This is very stressful for me. I also was pulled over in **********, ** while out just minding my business because of this blue drive out. I bought the car in ********* Mississippi what am I supposed to do because I paid for tags when I purchased the car. I even went to ****************** to try and get my own tags stood in line for 1 hour and was denied because I didnt have the correct paperwork per their employee and which I took everything I was given from the financial manager at Nissan. She said I needed the original title or they needed to send it. I asked them to send my paperwork to them because I was informed they was sending it to another location instead. I also was told the car was fully inspected when I bought it and when I took it in for service 2 filters had not been changed per Nissan in *******. It has been almost 5 months since I purchased this car and nobody is helping me get my tags. It is an inconvenience having to go each week just to get another drive out. Im tired of riding around with this big blue tag in the window which is causing my anxiety to sky rocket each time the police pulls me over thinking Ive stolen a car or a drive out. Please help me!!!

  Business Response

  Date: 08/12/2024

  We are fixing the tag issue with the state of **. Customer should have tags by the end of this week. I spoke with the customers husband on Saturday and gave him an update on the tags.

  Customer Answer

  Date: 08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************************

  ***********************

  *******, ** 38119

  
  

• Initial Complaint

  Date:07/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my Pathfinder to the shop because it was smoking. They didn't enter it into the system. The lady in the shop told me all cars smoke to get the oil changed again because customers had been bringing cars I left and right. So I left. I got the oil changed at *********** The engine light came on but went off when I restarted the car so I took the car back. This time a guy told.me that the car was a rental and it was smoking at 15k miles but **** does their own work and that I would have to pay and they looke duo the warranty which is a good Nissan warranty but they didn't have the manpower to look at something like an engine without a code ahowing So I left. Now Last week an oil pressure light came on as I was driving around the circle to enter the interstate. The light went off. I took the car back and left it. They called the next day and said the drove it and no smoke and no lights and that these cars are notorious for sludge build up and usually need an engine. But once again no code they can't figure out what's wrong with it.. Now again today just 2 days later the oil pressure light is on again. Why can these people not fix my car? 1. Excuse for the smoke. 2. Not enough techs. 3. Can't diagnose without a code?? What kind of place is this? I want my car fixed while it is still covered under warranty. I have only had it 2 years, was not told it was a rental, and now can't even get it fixed. I did not buy a car to have to turn around and pay $$$$ because it may need a new engine but no one knows for sure. ??? Can you please tell me what dealership will honor my warranty and has the techs to diagnose and fix a car correctly or someone to call to get the engine looked at or trade it without it being upside down if they dont want to fix it. This is very frustrating! I need a car.

  Business Response

  Date: 07/25/2024

  We have spoken with the customer and the truck is in our shop. The customer is working with our service director to resolve the issue.

  Customer Answer

  Date: 07/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  , MS ********************************

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/22/23 my son was driving to *******, *********** for the Christmas holiday. When he got close to *******, **. his check engine light came on and his car was stuck in high gear. He was able to drive to Landers Nissan 13 miles away. Of course, this was a Friday and right before Christmas so the ** said they would look at his car on Saturday 12/23 or Tuesday 12/26. They told him they would get someone to drive it, get the diagnostic codes and then call him. Tuesday morning my son called, and ** told him that the whole transmission needed to be replaced and it would cost $4,800. He paid them and picked up 12/28 and drove back to *****. On 12/30 the check engine light came back on. After the 1st he took to ************************* Nissan. They told us that 1. There was an open recall on an electrical issue with the taillight that caused transmission issues indirectly. 2. The diagnostic codes were not directly related to the transmission, and they didnt think that the issue was the transmission in the first place. The ** at the ***** location called Landers and spoke with someone named *****. He pulled the paperwork and said that there was NO RECORD of any codes pulled. They replaced the transmission based off the details my son provided. They didnt look to see if there were any recalls either. ***** said the repair that needed to be done now would not be covered under the transmission warranty. The Tulsa ** called several times to try and talk to the general manager and he wouldnt call her back. I called twice and the second time I was able to talk to him about what had happened. He agreed to speak with Tulsa **. This took over a month and, in the meantime, I called Nissan Customer Affairs, I spoke with ***** who said I would have to work with the dealership directly. Case #******** Last month, the Tulsa ** and the Landers ** spoke, and the ** said the ** was extremely rude and would not deal or talk to her about any kind of resolution.

  Business Response

  Date: 03/07/2024

  On December 22, 2023, at approximately 1148 hours Repair Order,hereafter referred to as **, ****** was opened at Landers Nissan ******************* The ** was opened documenting the customer, ***************************,concerns that the **** are staying 4000 **** at all speeds. The vehicle was taken into the service department to await diagnosis for the presented issue.The vehicle was diagnosed by a Certified Nissan Techician who retrieved the stored Diagnostic Trouble Code, hereafter referred to as DTC,  from the vehicle.Upon review of the documents the only DTC present was pertaining to the transmission. The code present was P1588 for "G" sensor. Based on the testing and symptoms present at the time the technician recommended replacing the *** Transmission.
  ******* was contacting and advised of the results of the diagnoses. ******* approved replacing the *** Transmission. Upon completion of the work all concerns reported by the customer were corrected. There was no DTC found in the vehicle once the *** Transmission was replaced. The vehicle was picked up by ******* on December 28,2024.
  Landers Nissan received a telephone call from a dealership at an unknown location inquiring about the repairs in early 2024. The Service Advisor, who was a female, inquired about the specific DTC found in the vehicle at the time the *** Transmission was replaced. At that time the information was not readily available. The Service Advisor began questioning why the taillights were not replaced in the vehicle. Nissan Service Bulletin NTB15-082, does recommend replacing the taillight on this vehicle when the vehicle has DTC Code P0705. At the time the vehicle was presented to ******** Nissan this code was not present. Therefore, the taillight would not have been replaced per the service bulletin.
  At the time the vehicle departed from Lander's Nissan the vehicle and concerns presented for diagnosis and repair were corrected.
  
  *********************
  SERVICE MANAGER
  LANDERS NISSAN
  ************

  Customer Answer

  Date: 03/15/2024

   
  Complaint: 21384529
  
  I am rejecting this response because:
  The details of what happened are not entirely accurate based off the invoice that we received and from what the agent was told when she called the service manager and spoke to the service tech. In addition, the service tech at ************************* contacted the Landers agent and is working on a resolution.
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/18/2024

  We fixed the issue with the car which was the transmission. The letter we provided covered everything we had about this issue. 

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hired by GM BB as a front desk part time receptionist. I was asked to come in on Saturday, October 1, 2022, for training. The trainer, *, who was receptionist at Nissan Chrysler Dodge Jeep Ram created a hostile work environment for me during the training. Labor laws were not followed at this business as this job entailed working from 7:00 am to 7:00 pm on Saturdays. Personal deragatory comments were made to me by the trainee. Discrimination about my age and eyesight and not being able to see certain items on the computer was made by the trainee. I had a panic attack by 2:00. I was discouraged from leaving the computer so I could take medication for this medical condition, so I chose to leave the training. I went to speak with the General Manager at Landers Nissan, BB, on October 3, 2022. He wanted to discuss the situation on phone. I insisted on a meeting with him. He defended the trainee, verified there were no Labor law breaks for operators, and never stopped typing on his computer or gave me any solutions for me to continue my training with another trainee. Salesmen there are not allowed to leave on Saturdays for any type of break or lunch. This is a Hostile Work Environment who requires operators to sit at their computers and Salesmen to work on Saturdays with no breaks.

  Business Response

  Date: 10/31/2022

  This is a disgruntled employee. She left mid shift without telling a manager. All employees are allowed a break on Saturdays.