ComplaintsforLanders Chrysler Dodge Jeep, LLC.

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Initial Complaint
04/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im writing to express my dissatisfaction with the service and vehicle repair experience at Landers Jeep Dodge, marked by poor customer service and inadequate repair work.My experiences have consistently lacked the basic courtesies expected at a business. Upon arrival, theres no acknowledgment and makes me feel overlooked. Compared to the attention given to other customers, this raises concerns about bias and a lack of respect for all customers.The HEART of my complaint centers around the handling of my cars repair. Initially, my vehicle exhibited symptoms of distress, identified by two external diagnostics as misfires in cylinders 2 and 6. Trusting Dodge for a comprehensive solution, I was instead met with a partial fix that failed to address the entire issue. Shortly after the repair, which included work on some rocker arms, the check engine light reappeared, signaling unresolved problems.Upon returning to the dealership, I was informed of a new problem with cylinder 6, which was actually one of the original issues I reported. The suggestion that resolving this would cost an additional $3,500, after a supposed discount from $5,000, is not only surprising but also indicative of either a significant oversight in the initial diagnosis or a disregard for transparent and effective service.The lack of communication about the services performed, the apparent negligence in fully diagnosing the vehicle initially, and the subsequent substantial charges for additional repairs reflect a pattern of inadequate service. The experience is further marred by the dealerships failure to offer loaner vehicles, a low ball offer for a trade in, and lack of clear explanations of service charges and repair details.In light of these issues, I am seeking the Better Business Bureaus assistance in resolving this matter. I request either a full refund for the incomplete and ineffective repair work or the completion of the necessary repairs without additional charges.
Business response
04/04/2024
We will be more than happy to take a closer look at this problem for *****, if the problem she is having is caused by something we did we will take care of it if it is not then we will have to discuss more what can be done.
Customer response
04/04/2024

Complaint: 21528964

I am rejecting this response because:
While I appreciate a prompt response to this matter, I do not accept this. You all have the history of my car and Im open to sharing my credentials if I call so that you can pull up the history (what I came in for and what you all did). I can come up there and we can further discuss. The something you all did was not adhere to my initial complaints, thus the complete scope of work for the car was not finished. Cylinder 2 and 6 were supposed to be fixed. Thats what I paid $1900 for.

Sincerely,

***************************
Business response
04/15/2024
We will need your vehicle to inspect and address your issue, we will make you a priority since se have already worked on your vehicle and charged you money.
Initial Complaint
10/07/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a suv on 9/10/23 it was delivered to me that evening. I drove the car to work and on my way home the check in light came on. I called *********************** and he has not returned my calls. I called the service department but there is a 3 week waiting for check engine lights. I have made an appointment with another service department in memphis for 9/9/23. I do understand that there is no warranty from the dealership and I did purchase the additional warranty.
Customer response
10/09/2023
I have a ************************* contract and I have contacted them and was informed that if it is preexisting problem that its not covered and Landers would be responsible.
Business response
10/09/2023
Several calls have been made to consumer in an attempt to correct scheduling issue and get vehicle diagnosed.
Initial Complaint
08/08/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We took our van to the dealership for repair. There was a service light(A within a circle)coming on and the van was still under warranty. We got it back and within 2-3 days the light was reappearing plus a 2nd service light(an engine dripping fluid) now appeared. Per Landers' instruction we returned the van for repair on 7/25/23.My husband received it back on 8/03/23 and was charged $644.84. All issues were supposed to be resolved plus others they found/discovered. I was out of town when the van was returned so I just got a chance to drive it on today, 8/7/23 and the same aforementioned 2 service lights are on AGAIN(its still shaking and under performing as before alleged repairs. I can NOT trust Landers with this matter anymore. I don't know if they are deliberately not repairing the van in an effort to let the warranty run out and/or they simply want to bilk us for as much money as possible. Ether way their behavior is unacceptable.
Business response
09/07/2023
This check engine light can come on for over a thousand reasons, we only fix the reason showing at the time and we rely on the vehicle to tell us what it sees. If it ends up being a failed part that we put on it would then be covered under a parts warranty. We would gladly look at the van and see if it is something we did.

Customer response
09/10/2023

Complaint: 20442748

I am rejecting this response because:
I reject their response. They have sophisticated machines and have already had the van twice for the same problems that STILL exist. I've paid money as yoy know. I also believe they are biding time to allow the warranty to run out. I do not trust them any longer to repair the van and I told you what I now want to happen. Their delay in response to you and lackadaisical behavior is too much!
Sincerely,

*********************************
Business response
09/25/2023
Since the vehicle is still under warranty she will need to go to a CDJR dealership. We are more than happy to double check our repairs and if it is something we missed we will repair as needed. We will not pay to take the vehicle to another facility when we are capable in handling this ourselves.
Business response
09/25/2023
Date Sent: 9/25/2023 2:59:45 PM
Since the vehicle is still under warranty she will need to go to a CDJR dealership. We are more than happy to double check our repairs and if it is something we missed we will repair as needed. We will not pay to take the vehicle to another facility when we are capable in handling this ourselves.
Customer response
09/25/2023

Complaint: 20442748

I am rejecting this response because:

Sincerely,

*********************************
If they are capable of making needed repairs, why have they not done it. It still appears they are attempting to run out the warranty clock. I don't know what a CDJR is but if it is under thier umbrella how could I possibly trust them to get fair treatment?
Business response
09/26/2023
We will continue to work on the vehicle until it is fixed. If it is under warranty it can go to any CDJR dealership to be repaired. We will not pay for it to go to another shop.
Customer response
10/27/2023
Please see the attached. We took the van to ********* and had it put on the machine. The results don't lineup with Landers response. I was also informed that a sparkplug was not properly replaced which probably led to the check engine light staying on and the sputtering I experienced when the van got to a certain speed. All of this was reported to Landers and they came up with over a $644 charge that did not remedy the problem. Why didn't their machine detect what Firestoe's machine detected? Please evaluate this new info. Thanks!
Customer response
10/27/2023

From the CONSUMER:
Sent 10/27/2023 10:31:05 AM
Please see the attached. We took the van to ********* and had it put on the machine. The results don't lineup with Landers response. I was also informed that a sparkplug was not properly replaced which probably led to the check engine light staying on and the sputtering I experienced when the van got to a certain speed. All of this was reported to Landers and they came up with over a $644 charge that did not remedy the problem. Why didn't their machine detect what Firestoe's machine detected? Please evaluate this new info. Thanks!
Business response
10/27/2023
Since the vehicle is still under warranty she will need to go to a CDJR dealership. We are more than happy to double check our repairs and if it is something we missed we will repair as needed. We will not pay to take the vehicle to another facility when we are capable in handling this ourselves. We have offered several times to look into this matter but we will not pay someone else to do what we do here at the dealership.
Customer response
10/28/2023

Complaint: 20442748

I am rejecting this response because:
I sent more info earlier this day(10/27/23). Please review that material to understand the rejection. Thanks.
Sincerely,

*********************************
Business response
10/30/2023
Our position has not changed.
Initial Complaint
05/12/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In February 2023 I took my 2022 Jeep Grand Cherokee Laredo for an oil change. After receiving the vehicle back, a short time thereafter there was a puddle of oil under my vehicle and I heard what seemed like a rattle behind the steering wheel. I called the service department to tell them. They told me to bring it back. I immediately did as instructed. At this time the warning light was on in the dash stating that the oil was low and the check engine light was on as well. When I went to pick up the vehicle this time they stated the technician didn't replace the oil filter properly causing the oil to leak out. After speaking with the attendant I was assured that the oil level getting low would have no ill effects but I know low oil levels can cause your car to smoke and experience numerous other problems such as loss of power, increased engine noise, and even engine failure. Upon entering the vehicle it smelled burned and the attendant said that it was from the oil being spilled in the engine and that it was nothing to worry about. Fast forward 2 months later, my Jeep loses power and is towed per the warranty to local Jeep dealer which happened to be this place. I was spoken to so rudely by service advisor when asked what was happening. She stated that it would take **** days for anyone to see it and that if I didn't like it that I could have it towed elsewhere. I spoke with the Service manager and he also stated that it would be **** days. I rent a vehicle, based off of the estimated wait time that I was given and the next day I am called by the service **** telling me that my vehicle is ready and that the battery was just dead. No explanation as to why a battery would die in a vehicle with on ****** miles. I never leave anything running or on in my vehicle to cause a battery to die. When asked what was causing this, no explanation was offered. Considering what happened in feb, I have no trust in this place and will never do any business with them again.
Business response
05/13/2023
**************** had her jeep towed into the dealership on May 11th with the concern of a light on her dash with the it being in battery saver mode. We put her jeep in the shop on the 12th to diag the cause, we checked the charging system along with any unusual draws on the battery and found none. We then tested the battery with the ***8 machine per warranty guidelines it told ** that the battery was severely discharged and needed to be charged extensively, after charging the battery for 156 minutes the machine retested and the battery tested fine. There is nothing wrong with the engine or charging system at this time.
Customer response
05/15/2023
I went to pick my vehicle up from Landers on Saturday 05/13/23 and was advised that the invoice that states what was done to the vehicle was not ready. I was offered the key to my vehicle and was advised that the invoice would be ready at a later time. Given the history that I have had with this business, this didn't bode well with me so I elected to leave the vehicle until the invoice would be ready. Monday afternoon I went to retrieve my vehicle. Upon arriving, I was told that it was ready for pick up and that the invoice was ready now. The invoice states that 'battery concern checked connections found no loose connection, placed battery on gr8 tester. battery was charged good for 156 minutes. did not find a draw on the battery when system goes to sleep.' I was assured by the staff that all was well. I was relieved to have my vehicle back and was willing to look over the fact that inside was filthy with grease stains on the inside handles, the passenger seat was folded up facing the windshield and the cover of the battery that is under the passenger seat was in the backseat. The nice service tech apologized for this, cleaned the inside of the vehicle, put the cover back over the battery and let the passenger seat back down. All was well or so I thought. At approximately 630 pm the very same lights that came on last week when my vehicle died, came back on. Roughly 2 hours after I picked my vehicle up. This is upsetting and unfair. I called Jeep warranty and they stated to have it towed back as this is part of the warranty. I begged them not to send it back to Landers but according to the Jeep warranty it has to go to the closest Jeep dealership and for me that is Landers unfortunately. It will be getting towed again at 630 am back to Landers. I have to miss another day of work because of this. I just want my vehicle fixed! I cannot afford to keep missing work due to the battery continuously dying. I will upload the alerts that came to my email last week when the vehicle died and this evening when it began dying again and you will see that they are the exact same. Why is a supposedly good battery dying so rapidly?! If the battery is 'good' then what is causing it to die?! Something is definitely wrong and I would like for it to be fixed. Thats all I want.
Customer response
05/15/2023
As you can see on these 2 separate ************ emails the problem was the same both times. On 5/10/23 it was a charging system issue and on 5/15/23 it was the exact same. Nothing has been fixed.
Business response
05/17/2023
From the BUSINESS:
Sent 5/13/2023 8:07:16 AM
**************** had her jeep towed into the dealership on May 11th with the concern of a light on her dash with the it being in battery saver mode. We put her jeep in the shop on the 12th to diag the cause, we checked the charging system along with any unusual draws on the battery and found none. We then tested the battery with the ***8 machine per warranty guidelines it told ** that the battery was severely discharged and needed to be charged extensively, after charging the battery for 156 minutes the machine retested and the battery tested fine. There is nothing wrong with the engine or charging system at this time.
Customer response
05/17/2023

From the CONSUMER:
Sent 5/15/2023 10:09:41 PM
Read by **************** on 5/15/2023 10:10:03 PM
I went to pick my vehicle up from Landers on Saturday 05/13/23 and was advised that the invoice that states what was done to the vehicle was not ready. I was offered the key to my vehicle and was advised that the invoice would be ready at a later time. Given the history that I have had with this business, this didn't bode well with me so I elected to leave the vehicle until the invoice would be ready. Monday afternoon I went to retrieve my vehicle. Upon arriving, I was told that it was ready for pick up and that the invoice was ready now. The invoice states that 'battery concern checked connections found no loose connection, placed battery on gr8 tester. battery was charged good for 156 minutes. did not find a draw on the battery when system goes to sleep.' I was assured by the staff that all was well. I was relieved to have my vehicle back and was willing to look over the fact that inside was filthy with grease stains on the inside handles, the passenger seat was folded up facing the windshield and the cover of the battery that is under the passenger seat was in the backseat. The nice service tech apologized for this, cleaned the inside of the vehicle, put the cover back over the battery and let the passenger seat back down. All was well or so I thought. At approximately 630 pm the very same lights that came on last week when my vehicle died, came back on. Roughly 2 hours after I picked my vehicle up. This is upsetting and unfair. I called Jeep warranty and they stated to have it towed back as this is part of the warranty. I begged them not to send it back to Landers but according to the Jeep warranty it has to go to the closest Jeep dealership and for me that is Landers unfortunately. It will be getting towed again at 630 am back to Landers. I have to miss another day of work because of this. I just want my vehicle fixed! I cannot afford to keep missing work due to the battery continuously dying. I will upload the alerts that came to my email last week when the vehicle died and this evening when it began dying again and you will see that they are the exact same. Why is a supposedly good battery dying so rapidly?! If the battery is 'good' then what is causing it to die?! Something is definitely wrong and I would like for it to be fixed. Thats all I want.
From the CONSUMER:
Sent 5/15/2023 10:18:05 PM
As you can see on these 2 separate ************ emails the problem was the same both times. On 5/10/23 it was a charging system issue and on 5/15/23 it was the exact same. Nothing has been fixed.
Business response
05/30/2023
The Alternator failed taking out the main battery, we replaced both batteries and the alternator.
Initial Complaint
03/23/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought a brand new 2022 Jeep Wrangler Sahara on April 16, 2022, after special ordering it on December 27, 2021, at Landers Chrysler Dodge Jeep Ram in *********, ***********. It is a limited-edition color of Tuscadero ****** The Jeep was damaged during transport to their lot and had a significant scratch and dent on the rear driver's side. I was assured by my salesman and the sales manager that Landers would "make it right" and have it repaired. I live an hour and a half away, so my salesman told me he would drive a loaner to me to swap out with my Jeep and drive it back up to have it repaired before driving it back to me and swapping back out. This never happened. After having to worry the sales managers for months, I had to take time off work two separate days and drive an hour and a half one way back to the dealership to have the repair "fixed." This was during last June/July. The "repair" has recently began deteriorating again. I have attached pictures from this afternoon. The scratch and dent are now storing dirt and grime inside of them, and you can feel the scratch and dent when running your fingers along the area. As mentioned before, this is a limited-edition color, so touch up paint is rare and hard to come by. I want Landers to pay for these repairs to be fixed properly at a body shop near me, so I don't have to continue to take off work and drive over three hours a day to have this issued fixed. I'm concerned how much worse this scratch and dent will become if not repaired soon, as clearly the last time Landers' body people attempted to fix it, it did not work. If Landers is unwilling to pay for the repairs, then I hereby request a refund of some of the purchase price I paid for the Jeep in April 2022 to offset the cost I will have to spend to have this issued fixed. I would also like for Landers to send me color-matched touch up paint for any future issues this defect presents.
Business response
03/28/2023
We have reached out to complainant to work on a resolution. Since the vehicle was repaired by one of our vendors this is the first we have heard of this issue.
Customer response
04/14/2023
I have sent them the estimates I received for the repair to the defect, but still have not heard anything from them. As such, there is not a resolution at this time.

*************************;
************
Business response
04/14/2023
We have received the estimates and working to get payment approved so a check can be issued. Personnel that approves and issued payment have not been in office this week. This should be processed in the next few days.
Initial Complaint
03/20/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On February 18th, 2023 I had my jeep towed to Landers **************. Their service department was supposed to diagnose my jeep and tell me what was wrong with it. After several days of waiting for the dealership to look at my jeep and very little communication between there service manager and service advisor they finally got to my jeep. They told me the Jeep would need a new starter and new motor, and quoted me well over $10,000. Not being able to afford that I had the jeep towed back home to *******, ** which cost $1872. Than I decided to get a 2nd opinion. That 2nd opinion had told me the vehicle only needed a starter. So I replaced the starter. That fixed my entire issue. It breaks my hear that Landers tried to scam me into buying a new motor when my vehicle did not need one. This cost me lots of time and money. Had Landers told me that it needed a starter to begin with we would have replaced starter and went from there. However, they quoted me for a motor as well that in which I did not need. This is fraudulent and should not happen. To think several other families are taking their vehicles to this dealership to be looked at and are being oversold for stuff they do not need. In an economy like this, it breaks my hear that people are out there scamming people out of hard earned money. I am requesting landers reimburse me for the $230 diagnosis fee and my tow back to *******, **. I would also like to see a corrective action plan to ensure that others will not be oversold and taken advantage of in the future. The customer service is terrible and the employees are rude and self centered. It is nearly impossible to reach any form of management let alone have them give you the time of day to listen to your complaint. I wouldn't recommend anyone use Landers in the future and I will not stop here to make sure my voice is heard. It cost me thousands for something that could have been easily fixed. Attached is the workup Landers service gave me.
Business response
03/24/2023
We did tell him he needed a starter to begin with but he really needed an engine due to the codes stored in his computer you have the print out. He chose to not perform the work and towed the jeep, we here at the dealership would not just patch his jeep with a starter knowing he needs an engine.
Initial Complaint
12/13/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
HORRIBLE!!!! Took my car in for a repair it took two weeks to look at it!!! Two months later the same issue is happening!! Was told By ***** the service department supervisor to bring it in that it would Be moved to the front of the line!!! Cause I had jus got The car out of the shop!!! Drop the car off at 10:30 am!! No call!! Waited till about 1:30 to call an check status took over an hour to even get someone on the phone cause they dont want to answer the phone!! ***** claims there is no update!!! Called again later on around 3!! Another 30 min to get someone on the phone asked for who ever was covering for ******************* cause he is off an out of town the man calls me back with ***** On the phone am still nothing!! They dont know what it is when specifically being told its doing the same thing it was doing the first time!!!! They have had my car all Day am still claim they dont know what it is and refuse to start a claim with warranty company to get a rental!! Not only that the brilliant supervisor tells me to come get the car an bring it back when I have more time to give them!! First of all you have had all day!! Second why would u tell a customer to come get there vehicle knowing its messing up an tell them to keep driving it!!! Knowing the risk of it messing up even worse!!! Horrible!! They are ************ arrogant men!!! If it was there vehicle they would jump on getting it done!!! But because its not theres they do not care!!!! Will never purchase nothing from this company again!!!! An there selling cars that they know have transmission issues only after two years!!! Will be reporting this issue to everyone!!! From the bbb to every website!!!
Business response
12/14/2022
They brought the vehicle in at around lunch time for us to find an intermittent shifting problem, since we have already looked at the vehicle for this issue we put her in front of all the rest of the repairs we were working on. After about 4 hours into the diagnosis process she called in and demanded we tell her what is wrong with the vehicle and make a claim with her extended warranty company. We still did not know what all was causing the problem so we could not start a claim, she then told us we didn't know what we were doing and said she needed the vehicle and that it was taking to long to diagnose the problem. I told her she could come pick up the vehicle and bring it back when they could leave it longer so we could fix the issue. She hung up the phone and picked up the car.
Customer response
12/14/2022

Complaint: 18569236

I am rejecting this response because:
They are liers!!! The car was not dropped off at lunch time!!! My father was with me when I dropped it off that morning!!! Dont get on here trying to lie cause I have witnesses!!! And you had all day to do what you needed to do!!! U fixed the car the first time an officially did something wrong!!! Or it would not be doing the same thing it was doing!!! On top of that common since would tell u the issue an were to start at on the diagnostic or claims because it is DOING THE SAME THING IT WAS DOING THE FIRST TIME!!! YOUR LIES WILL COME BACK ON YOU DO NOT PLAY WITH ME!!!!
Sincerely,

*************************

Initial Complaint

11/26/2022

Complaint Type:: Service or Repair Issues
Status:: Resolved
The complainant verified the issue was resolved to their satisfaction.

The recent date 11-14-22 this was the 8 time in 2 months my 2017 Chrysler 300 C was in this shop it was something radio draining my battery took it out did a diagnosis said it was the battery sensor got it fix paid ****** day later I'm back at shop car keep have to get boost off had my car a week say it's the wire for the amp ok I paid on Nov 11 22 I paid 279.and some change they have had my car since Nov 14 and still haven't fix it I went up there yesterday and talk to mgr they did nothing to my car all day the service man didn't call back I am going Monday get my car and I want all my money back they guess that I been out of and I will not take my car back there no more telling me be patient h*** I can't get around have to pay people to take me back and forward to work and I'm paying a car note

Business response

11/29/2022

We spoke with ***** about her concern she agreed to allow us to finish fixing her car and would let us work on her payment instead of getting a refund at this time.

Customer response

11/30/2022

************************* Nov 29, 2022, 4:44 PM (17 hours ago)

You can cancel the complaint

Initial Complaint

11/17/2022

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

April 30 2022 . My wife purchased a supposedly new 2022 Laramie 4x4 Crew cab truck here . May 3 after noticing water in the floor pan's . Amongst other anomalies . We attempted to contact them via phone and email . They also failed to provide us with all our proper final paperwork . BBB helped us with that . Come back to us visiting the Dealership June 17 . A service adviser **** said his service manager was not present. That he would contact us the following Monday . That never happened . Fast forward to many conversations with ********** They insisted on ******** the selling dealership be the one to address the issues . We dropped the vehicle off 9/10 ******************* service till 10/4/2022. ******** still failed to address the issues. Talked to Manager ***************** upon picking the vehicle up Oct 29 2022 . He said he was aware the vehicle had issues . He had the photo's of it. Some of the photo's are there photo's . Of it showing the known defects in their stock presentation . That presentation of it posted on their sight to sell it. ***************** and *** the finance manager . Said they would get back to me and get the vehicle traded out . That was Oct 29 2022 .I still have not heard a thing back from them as of today. I live in the ******* , Tn area . So it makes it hard for me to run back and forth. I'm just looking for help .

Business response

11/18/2022

After multiple conversations and in person, We have tried contacting customer again, waiting for a call back. The truck was in service and all applicable issues were sent to Stellantis. The issues are between customer and Stellantis. Customer claims he was told he had to take vehicle back to selling dealer, but he can take back to any factory dealership since it is not convenient to drive so far.

Customer response

11/18/2022

Complaint: 18419736

I am rejecting this response because: Tell them to present there phone records . We have all of ours regarding the situation . That dealerships statement is far from the truth . This is the first time we have been contacted . Since their management offered a path to resolution several weeks ago. There statement about the distance from the dealership is far from factual . The stated vehicle was in their care and out of service for close to a month 9/10 till Oct 7. With the issue stated and then more we had talked about not being addressed . Matter of fact a second request for photos . We had already presented them around May 3 2022. Plus there tech **** had taken photo's also. My wife and I have done our due diligence trying to get resolve. The stated dealership also came to a resolution with a BBB complaint about the same issues . The doors not being hung properly recently . Our vehicle has this issue on all the doors and more problems than just that . All we wanted was a New vehicle and decent customer service. I believe this can still be achieved .

Sincerely,

*************************

Business response

12/06/2022

The issue is in the case he opened with Stellantis. They are the ones that have to agree to buy his vehicle back or substitute collateral. There is no way possible we can trade trucks straight across. There are no incentivized rates to help with financing and his payment would skyrocket.

Customer response

12/06/2022

Complaint: 18419736

I am rejecting this response because:

Sincerely,

*************************

Well this is another ploy to avoid . Providing proper customer service . Chance are if you would have responded in the first few days. This could have been resolved .Even better than that not B.S. me about what your going to do. That's even been in person at your dealership. Or just man up and tell ***************; you screwed up. At this point I have no choice but to pursue other actions . Thank You BBB for trying I really appreciate it . Hopefully other potential can view this . And come to their own conclusions .

Initial Complaint

10/04/2022

Complaint Type:: Service or Repair Issues
Status:: Resolved
The complainant verified the issue was resolved to their satisfaction.

I purchased a 2019 *** ***** on July 19 On August 18 The Car Stop Working Completely I HAD IT TOWED And was told the motor was blown and that this isnt the *********** for my car i have been contacting lander and the sales manager *********************** who has been no help and very rude and unprofessional the whole 2 months Ive been trying to get some help because *** or my extended warranty wont cover it because the motor isnt this correct motor so that voids all my warrantys ***** Has Cursed at me and told me that he wasnt going to speak with me when i tried visiting the car lot to talk to him as if i didnt matter i still dont have a car have a working car and they WILL NOT WORK IN HELPING Me Even Though They Have Said Its Their Fault

Business response

10/04/2022

I have talked to the customer and let him know that I am on top of it. I have talked to the warranty company and they are going to cover the repairs.

Customer response

10/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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*************************Nov 29, 2022, 4:44 PM (17 hours ago)

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Nov 29, 2022, 4:44 PM (17 hours ago)