ComplaintsforClassic Oak Furniture, Inc.

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After purchasing furniture for my home from Classic Oak Furniture, upon delivery to my home, I encountered issues with my furniture. I have been cooperative, patient as I waited for Classic to resolve or send a technician to my home to repair the *** frame and dresser, and I transported my own furniture back to Classic, driving approximately 150 miles to exchange a *** frame that I later realized had manufacturing problems causing multiple customers to complain about their ***room set, especially the ***frame not connecting or holding together. The Classic reps I spoke with over the past few months did not mention any existing issues, instead, I was lead on with false information and could have picked up a different *** frame instead of the one that I previously had they knew had malfunctions. 1. The king size mattress I selected for my ***room set was not the mattress Classic delivered and it had stains and did not fit my ***'s adjustable base. (That is the reason I selected a specific mattress in-store to be delivered) I had to purchase another mattress for my *** frame and I want a REFUND of $1,400 for this mattress 2. The dresser delivered with my ***room set is damaged and several of the drawers are off track. I provided a video showing the issues with this dresser and I want it REPAIRED. Classic informed me they would send a local technician out to fix it, but no rep was sent. I have found a local company who can send out a rep to fix my dresser for a fee. 3. After waiting several months for a new *** frame, I had to personally take my old frame to the store/warehouse for a replacement. However, the replacement *** frame I received still did not work for the *** to stay together, it continues to fall apart. I want a REPLACEMENT king *** frame or a refund. It is my hope a resolution will be reached very soon or within the next few days due to me waiting for months and not being able to use furniture I previously paid for. I have a video dresser.

  Business response

  07/13/2023

  *********** purchased  furniture and a mattress in February 2022. The mattress that she purchased was  "As Is" Closeout with no warranty.  The other items mentioned are out of warranty due to it being over 1 year from date of receiving her merchandise. Out of courtesy, even though the warranty was expired over 5 months, we exchanged her bed.  The bed was not in the original condition that we delivered it in.  The bed had been damaged by the customer, but we exchanged it anyway. We have gone above and beyond trying to assist ************   

• Initial Complaint

  12/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  11/08/21 purchased tv stand $727.60. They delivered wrong color stand so did not accept. Salesman ***** ****** called 11/15/21 and said they did not have the color we wanted but he would reduced by $80.00 which was the delivery charge. We agreed. Upon receipt the stand had scratches on top. We called and ***** said take off another $20.00 plus tax for a total deduction of $107.00. We have never received our credit. We called ***** and he apologized and said he would take care of it. Never received credit and ***** will not return our calls.

  Business response

  01/10/2022

  Business Response /* (1000, 5, 2022/01/04) */ The customer received the credit to her credit card on November 21, 2021 for $100 as agreed. See attached copy of the credit to her card Consumer Response /* (2000, 8, 2022/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

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