Reviews

This profile includes reviews for Fitz Casino & Hotel Tunica's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fitz Casino & Hotel Tunica

  711 Lucky Lane Robinsonville, MS 38664

• 

  Fitz Casino & Hotel Tunica

  PO Box 327 Robinsonville, MS 38664

Review Details

• Review fromPatricia B

  Date: 04/30/2025

  1 star
  April ******* , me and my cousin decided to eat at ********* upstairs. When we went in the lady check to see how much credit you have on your card to eat. I had ***** and my cousin had *****. Ok , we ate and when we finished we ask the waitress to bring us some to go containers. Meanwhile we're talking to the people at the other table , so when she came back I tipped her and she said thank you and yall have a good day. She never came back so we left not knowing whether or not she had swiped our players card to pay or not. We did'nt even think about it. So we went down stairs and start playing. On April ******* my cousin and another cousin went to **** , so when she put her card in the machine security came and told her she need to come with them. She say what's going on ? They took her to some office and told her that me and her had to pay ****** TODAY OR NEVER COME BACK. She called me and i told her i don't give 2 f**** it's more casinos to go to. But, she didn't want no problems. She had me on speaker and i didn't care. I sent her my flyer showing that i had the credit to eat. Security say , we don't want to see that we want a ****** for the food. So i cash app her. Ive since spoke with the manager at ********* and tell me it's nothing he can do. YES I'M STILL ******. AND YES I'M GOING TO SPEAK WITH THE GENERAL MANAGER ****. But, he don't take outside calls. To me by right they should have took that up with the waitress , and tell her to be more aware. I loose a ******* every **** time i go so thank you for bringing that to my attention i'll take it somewhere else. They're too races , so i've heard. They act like she had stole a vault of money. But, they give the players free food everyday. And i had a free buffet and free food at Fudruckers. So why would i go in there to eat without paying and it's not that good anyway. They don't get not 1 star from me.

• Review fromAbigail R

  Date: 11/29/2024

  1 star
  I knew an employee that worked and unfortunately does not anymore. It was my anniversary night and we ended it here, in the hotel. I definitely should have read the reviews beforehand. Bedbugs , dirty rooms, and dirty towels is what made the majority of the negative reviews on ****** and I tell they ARE NOT telling a lie. When I arrived I went to wash my make-up off and there were hairs in the towels. I must say , the front desk employees were the best part ! The ladies were so inviting, helpful, and welcoming. Unfortunately ,left some of my items in one of the rooms . I called several days in a row before I actually could retrieve them . I got the run around from the beginning. I would get transferred from security to the front desk of the hotel back to the operator. I stayed on hold a total of 40 minutes before I got a hold of housekeeping. He stated my items were there , went to get them, they weren't there. Went back , finally retrieved my items . They also , terminated the person I knew because of a private email I sent based on my experience. Unprofessional I would say . No standard of procedures taken place or anything just termination? No, warning or disciplinary action given to an employee that is dependable. This seems like a lawsuit waiting to happen if you ask me.

• Review fromJackie D

  Date: 11/25/2024

  1 star
  While playing craps yesterday the stick man ****** beat the table with the stick then thew the stick across the table. Luckily no one was injured. Could have been very bad if it hit someone in the eye. They wanted to leave him on the table to finish out his rotation. Everyone said we would wait on the next dealer. . He was sent directly to a card table to deal for them . I've never seen anything like this before . SIMPLY UNACCEPTABLE

• Review fromRonnie H

  Date: 11/24/2024

  1 star
  The hotel and caniso is ok but the buffet was the worst food we ever eaten. They should be ashamed of serving that c*** that need to be shut down the place is nasty. This is the first complaint I ever made. The buffet was ***** each me and my wife couldnt eat it. People dont waste your money on this terrible buffet. We was there 11/23/2024

• Review fromMARY C

  Date: 01/02/2024

  1 star
  HORRIBLE EXPERIENCE. WE BOOKED A SMOKING ROOM AND WHEN WE GOT THERE THEY TOLD ** THEY DIDN'T HAVE A SMOKING ROOM. THE ***** WAS HORRIBLY RUDE. ********** WAS TERRIBLE AND EXPENSIVE. OUR ROOM DIDN'T HAVE A COFFEE MAKER OR A MINI FRIDGE. THE *** WAS REALLY UNCOMFORTABLE AND THE PILLOWS WERE EVEN WORSE. WE ORIGINALLY BOOKED IT FOR TWO NIGHTS BUT AFTER ONE NIGHT WE CHECKED OUT EARLY NOT EVEN CARING ABOUT FORFEIGHTING A ONE NIGHT'S STAY. WE WENT TO HOLLYWOOD AND STAYED FOR OUR REMAINING NIGHT. IT WAS LIKE NIGHT AND DAY. DON'T GO TO THIS HOTEL. IT'S NOT WORTH THE MONEY AND ONCE AGAIN DO NOT EXPECT ********** TO BE GOOD. IT REMINDED ME OF A HIGH SCHOOL CAFETERIA FOOD AT BEST. I'VE NEVER BEEN TO A HOTEL WITH SUCH RUDE AND UNCARING ***** MEMBERS.

• Review fromKoletta C

  Date: 12/21/2023

  1 star
  The whole environment was disappointing. The front desk, ladies and man were rude and seemed to feel bothered .I understand smoking in the casinos, but the whole entire place smelled like smoke. It was so bad it was difficult to sleep at night. We were on the six floor and I felt like it just kept rising. My sheets were dirty and stained with a hair actually found in them. I called the front desk and he was very rude and said well housekeeper is not here youre gonna have to come and get them yourself, I was very disappointed. We were going to have a good time with our friends and I felt like this was spoiled the stress free night .wont go back

• Review fromCharlotte S

  Date: 08/24/2023

  4 stars
  The Fitz needs to bring back thier breakfast. After playing all night you want a good hot breakfast.

• Review fromCindy M

  Date: 05/25/2023

  1 star
  Not a pleasant stay at all! First our room was dirty. Hair from previous occupants was still on the floor. Nothing was wiped down. Only one working lamp in the entire room. I asked 3 times for extra pillows and never received them. I was told one night I had to wait until after 11 pm when someone else was on duty. The restaurants were horrible! We ate the first night at Fudruckers. Had a taco salad. It was old..tasted like cardboard. And I was sick all night after eating it. Went to the buffet the next night. The choices of food were incredibly limited. And almost all the food was overcooked. The baked chicken was so dry. The employees were not very personable..heard several of them cussing and having personal conversations while I was trying to ask them a question. Just an all around bad experience. Will not be coming back.

• Review fromTM K

  Date: 04/16/2023

  1 star
  Disgusting!!!! Room was filthy, bathroom floor was so sticky I think it was cleaned with Mountain Dew. The balcony was full of garbage and cigarette butts. Couldnt see out the windows they have never been cleaned. Huge cobwebs in the room that have been there for years as they were covered in dust. Room smelled, 9th floor smelled awful. The web really ***** you in with their photos! Only nice thing was the lobby!

• Review fromIra H

  Date: 12/11/2022

  1 star
  Absolutely one of the worst experiences of my life. We had a room for 2 nights, Thursday and Friday, Dec.8th and 9th. We were playing pool with the *** in the ballroom to help raise money for ************************************ in ******* which we were able to raise over 20k for.. Paid $230 for the room. The room had no mini fridge. No coffee maker. No microwave. Nothing. The bed was horrible. Squeaking and creaking loud as I have ever heard every time you sit laid or roll on it. I woke up every 15 minutes both nights. When my wife called to complain the woman at the front desk said we could've brought a fridge if we wanted one. Really? Also said all rooms were full and couldn't move us because of the bed and it was "just the way it was". Our friends, that were also there with us raising money for *******'s actually had bed bugs in their room, and of course no fridge. They had to be moved. The buffet that cost $25 plus a person got me incredibly sick from what I can only figure was meat from a 2 headed 4 leg chicken. Threw up the second night and had my friend sick the first night. I stayed there all the time back years ago and never remember it being this way. Sad service and horrible rooms!! I will never stay again and tell everyone!