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Business Profile

Tablet Equipment

Wireless Wizard

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Lauren E

    Date: 12/27/2023

    I was extremely disappointed with the customer service I received today. I have been a customer of Wireless Wizard in Ridgeland, MS, for 20 + years but will not return after today's encounter. On October 21, Wireless Wizard replaced a battery in my iphone. On Christmas Eve, my phone battery would no longer hold charge. I was out of town for the holidays and took my phone to another store on December 26, hoping they could fix my phone before I got on the interstate headed back to Jackson. The store tried to patch the phone to help me get back to Jackson but told me the phone had been incorrectly repaired with the battery replacement. The store recommended I take the phone back to Wireless Wizard since they had done the initial repair. This other business did not feel it was right to charge me to fix the phone; they felt the repairs should be covered by Wireless Wizard.
    Wireless Wizard initially tried to charge me $80 to fix the phone. They finally agreed to either charge me $40 for the repair or offered to put the non-functioning battery back in my phone and me take my phone elsewhere for repairs. The store insisted that I had damaged the phone by dropping it and refused to take ownership for their mistake. I even called the repairman I had seen out of town to ensure I did not misunderstand the issue with my phone.
    The fact that a business would let a long term customer relationship end on such poor terms, implying the customer was lying and it was the customer's fault after loyal business for decades is astonishing. I felt very much taken advantage of and hope to warn other customers to seek other stores for their phone repairs. If I had had the time today, I would have had Wireless Wizard put the old battery back in my phone and I would have taken it elsewhere for repair.

Wireless Wizard is NOT a BBB Accredited Business.

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