Complaints

This profile includes complaints for Patty Peck Honda's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Patty Peck Honda

  555 Sunnybrook Rd Ridgeland, MS 39157-1811

  
• 

  Patty Peck Honda

  PO Box 1290 Ridgeland, MS 39158-1290

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/31/25 my daughter took my car to Patty Peck Honda for a simple oil change. She picked it up at 6:15pm on 3/31 after class and at 6:28pm she had two lights illuminate on the dash; the check engine oil level and check charging system (attached). She called back ***** ****** told her to bring it back the next day. 4/1/25, the vehicle was taken back and has been there since then. We've been told that several repairs had been completed and was then told that they didn’t know what to do and were having to “reach out to a national technician helpline”. On 4/15 ***** called and said that we needed a specific part (gauge cluster) and asked if we could help find one. We did and had it shipped to my daughter who delivered the part to ***** on 5/6. On May 7th, ***** called and said that the car was ready to be picked up and that it had been test driven and set to go. Within 15 minutes of my daughter picking the car up the check IMA light system and check charging system light came on and broke down on the highway.
  5/15/25, we still do not have a resolve I called ***** to get an update at 9:17am and he told me that he would get with the mechanics to figure out what was going on because I told him that I am beyond frustrated. At 9:28 am I received a call from ***** *******, telling me that “what y’all need to understand is that there were no codes popping up until now on this car. When your daughter brought this car in it just had the oil pressure and charging system light”. I said, well I need you to send me a record of all that you are saying because I’m taking this complaint further. He got mad yelling “well what you need to understand is that it’s not our problem! Y’all are trying to make y’alls broken down car our problem!”
  I respectfully request the following:
  1. Immediate escalation to a qualified Honda hybrid technician at another authorized location at no additional cost to me and my family.
  (see full letter attached- vmail and videos also available)

  Business Response

  Date: 05/31/2025

  To Whom It May Concern,

  Thank you for the opportunity to respond to the recent complaint submitted to the Better Business Bureau by *** ******* ***************** regarding their 2010 Honda Insight with 135,298 miles. We are committed to customer satisfaction and take all feedback seriously. However, after carefully reviewing the customers complaint and our records, we believe the the concerns raised are not reflective of any wrongdoing or failure on our part. The Vehicle In question is a 15year old Hybrid vehicle with over a 100,000 miles. Due to the age and mileage maintenance issues are expected. Despite the age and mileage, we made every effort to ensure it met the performance standards at the time of service. Due to the intermittence of the concern, up into this point there was never a definitive conclusion about what the point of failure was. We regret the customer is dissatisfied, but we respectfully disagree with the characterization of the situation and do not believe further action is warranted in this case. We remain committed to fair and transparent business practices, and we hope the response clarifies our position.

  Kind Regards 

  ***** *******

  Customer Answer

  Date: 06/02/2025

  
   

   Complaint: ********

  
  
  

  I am rejecting this response because the car was driving fine with no codes and no dash lights when the car first entered the Patty Peck Honda Dealer Service Center for an oil change. Now the care is not driveable after ***** ******* the one who created the response to the BBB complaint completed the work.  We have had several communication points with ***** ****** (voicemail regording available but not included due to the file requirements on the BBB website) regarding them being at a loss for what the problem was with the vehicle yet they charged us for their "guessing game" of find the issue instead of admitting their lack of experience or certifcation with hybrid cars. This response is unacceptable especially because the person responsible for the problems with the car is responding and not ***** ******** or *** ****** who are the Owner and General Manager of this dealership.  I am formally rejecting this response and am formally requesting a response for Patty Peck Honda leadership.We will continue to fight this injustice for our daughter and have filed additional complaints and have contacted the news outlets in regard to this issue as well. Let em restate that this will continue until we have a resolve for our daughter's car which as I  initially stated didn't have any of these issues and was in great shape after several thousands of dollars of work at ***** ** ************ of which the service manager states that the car should not be in the shape that it is regardless of the mileage with the consistent service and work that was done prior to the car being driven to Mississippi and regardless ot the mileage as Hondad typically go beyond 200,000 miles with regular maintenace. 

  
  
  

  Regards,

  
  

  ******* *****************

  
  
  

  
  

  
  

  
  
  

  Business Response

  Date: 06/03/2025

  We understand all of this can be a very frustrating moment, it's important to note that normal wear and tear is inevitable in most vehicles. Particularly with frequent use, and not result of negligence or improper repairs. Our team follows all industry standards to ensure the highest quality, and we always strive to maintain transparency and clarity in our service department.

  Customer Answer

  Date: 06/03/2025

  
   

   Complaint: ********

  
  
  

  I am rejecting this response because: This car was in good working condition  and went into Patty Peck for an oil change with no lights and codes and now after several attempts to fix the car by people who clearly aren't hybrid certified mechanics the car now has to be towed from the Honda dealership is unacceptable.  We will now pursue legal action. 

  
  
  

  Regards,

  
  

  ******* *****************

  
  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 Hyundai Tuscan. 3 months after getting it I took the truck to get the oil change.. I was told that the truck had a possible oil gasket leak.. took it back to Oatty Peck Honda.. the fixed that. A month later the oil light came on.. the vehicle was towed and the Tech ******** informed there was no oil in the truck.. that he fixed it and I could pick it up.. went to go pick the truck oil..as soon as I started the truck it was knocking the oil and engine light was on. I walked back into the dealership and told him what is what it was doing. A month or so later he called and told me that I needed a new motor. That it would take 2 weeks. 2 months later, I got the call that my truck was ready. Picked the truck ride fine for about a month. Oil light came back on and check engine light came back on.. took it back Dec 2024 a day later same tech told me to pick the truck up the same day the oil light came on. He said it would be fine the truck had oil.. took the truck back on a Tuesday and it’s been a month now they have had the truck. Picking the truck up this morning, but I have to return the truck for testing every 1000 miles.

  Business Response

  Date: 02/26/2025

  Dear BBB Representative Ms. ***** ******* 

  I am writing you to inform you that the customer complaint #******** has been resolved successfully between Patty Peck Honda and the customer Ms. ******.

  Customer Answer

  Date: 02/27/2025

  
  

  I am not rejecting nor am I saying it’s resolved at this time. I’ve been told before there was a new motor in the truck and it messed back out on more than one occurrence. I would like to drive the truck as I just picked it up today. I am really over the vehicle and just would like it exchanged. Patty Peck services is not very trust worthy. I am nervous to take the trip for my grand daughter’s party in Biloxi now, due to all of the ISSUES. 

  
  

   Complaint: ********

  
  
  

  I am rejecting this response because:

  
  
  

  Regards,

  
  

  ****** ******

  
  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formaal complaint against Patty Peck Honda's service department regarding their handling of my vehicle's maintenance and repairs. I have experienced numerous issues that have compromised my vehicle's safety and led to significant frustration and inconvenience.
  
  1. Initial Contact and Inspection:
  - I contacted the service manager, ***** *******, about a gash in my tire and other maintenance issues. Despite my detailed email and phone call, the subsequent inspection failed to identify and address the problem adequately. Roadside service had to tow my car to Patty Peck Honda.
  
  2. Acknowledge:Mr. ******* admitted they failed to detect the gash in the tire and apologized for the conflicting brake inspection results on 6/13 and 6/22. Despite this, on 6/24, he informed me that both my front and rear brakes failed inspection. He offered to cover the tire and rear brake costs but expected me to pay for the front brakes. This inconsistency and sudden revelation of additional repairs have only added to my frustration.
  
  3. Unsafe Practice - Over four visits, I have faced continuous service deficiencies. These include overlooked safety issues, miscommunication, and unsecured handling of my vehicle and keys. Notably, the rear brakes passed and then failed inspection within days, and the tire with a gash was returned to me in an unsafe condition.
  
  4. - Despite my efforts to escalate the matter, the service manager has been unavailable and unresponsive. When finally addressed, he refused to cover the necessary repairs to make my vehicle safe.
  
  I believe Patty Peck Honda is engaging in unsafe practices and exploiting customers for financial gain. Their negligent actions could have resulted in severe consequences, endangering my family and me.
  
  I request Patty Peck Honda to cover the complete cost of repairing both front and rear brakes and replace the unsafe tire.
  
  I demand a thorough inspection and assurance that all safety issues have been resolved before releasing my vehicle.

  Customer Answer

  Date: 06/24/2024

  Hi Linda,

  The Service Manager, ***** ******* called me back at 2:00 pm and agreed to cover the cost. He also called again around 3:30 pm to let me know he did not have the break pads in stock to service my vehicle. He has secured a loaner vehicle for me to pick up after work today. I should arrive at Patty Peck by 5:30 pm. Thank you for making contact.

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my used vehicle from Patty Peck Honda. I have had numerous problems out of this car since buying it. They all started 1 month after buying it. It has been in the shop numerous times with nothing but problems after getting it back from the service department. I have taken it back every time I have an issue just to have more problems. I have taken it to a different transmission shop to be told that my car has electrical problems and that it's a fire hazard and not a safe vehicle at all. I am a single mother of two with one child having special needs and I don't feel safe driving this vehicle at all. My service advisor at Patty Peck even tried to get the dealership to buy my vehicle back from me or put me in another vehicle with they couldn't without putting me thousands of dollars upside down because of all of the extended warranties I purchased. These warranties have been exhausted and I am still having problems. I just want my money back or the vehicle bought back and let me find something that is safe for me and my children. I don't think it's fair to pay for a car that is a lemon and I constantly have to worry about breaking down in traffic or my vehicle possibly catching fire and trying to get myself and two children out in a timely manner. Also the manager at the time I bought my car was conveniently fired after I bought my car for having technicians mask problems to get vehicles off of the lot and I just so happen to be one of the lucky ones to purchase at that time.

  Business Response

  Date: 08/01/2023

  We have been in contact with consumer, we are waiting for her to bring the vehicle in for a problem of indicator warning lights on and have agreed to diagnois the problem an supply her a rental car at no charge during the diagnosis.

   

  *** ******

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase vehicle Feb 2022
  Brake problem since March 22
  Vehicle locked up on me in oct 22
  Brake locked Nov 22