Complaints

This profile includes complaints for TrustCare Express Medical Clinics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TrustCare Express Medical Clinics has 2 locations, listed below.

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  TrustCare Express Medical Clinics

  1107 Highland Colony Pkwy Ste 219 Ridgeland, MS 39157-6079

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  TrustCare Express Medical Clinics

  1645 W Government Cove Ste F Brandon, MS 39042

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To preface this complaint, I must admit that I regularly visit TrustCare located in Brandon, MS for health-related needs. I have never been subject to a substandard experience in the past; however, today (6/8/2023) proved to be different.
  
  I arrived at the clinic for a drug test that is required for new employment I am seeking. After checking in, I waited in the waiting room for over an hour. During that time span, I watched person after person get called from the waiting room to the back when these individuals arrived at the clinic well after me. After patiently waiting, the urge to urinate became unbearable. I informed the receptionist that I would have to come back because I could not hold it (urine) any longer. In my opinion, she went above and beyond her typical duties and offered me two cups of water since I had just used the restroom. After nearly 30 minutes passed since I drank the two cups of water, I witnessed yet another patient – who got to the clinic after me – get called to the back. At this point, I became so enraged I left.
  
  I am taking the time to write this complaint to inform your business that the algorithm used to decipher which patient is treated next is deeply flawed. To the best of my knowledge, this is a walk-in clinic and patients are treated based on their time of arrival. It is infuriating to watch a total of four (4) patients who arrived after me get treatment and leave the clinic when I am present simply to urinate in a cup.
  
  I understand having to wait at a walk-in clinic, but forcing me to hold urine, wait, and witness other patients arrive after me, check-in, and then get called to the back is erroneous and unacceptable.