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Find a Location

Olive Branch Auto Sales has 1 locations, listed below.

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    Business ProfileforOlive Branch Auto Sales

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9697 Hwy178, Olive Branch, MS 38654
    BBB File Opened:
    10/28/2020
    Years in Business:
    4
    Business Started:
    6/29/2019
    Business Incorporated:
    1/30/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    9:00 AM - 6:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 6:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Business Management
    • Mr. David Mathis, Co-Owner
    Contact Information

    Principal

    • Mr. Tom Mathis, Co-Owner

    Customer Contact

    • Mr. Tom Mathis, Co-Owner
    • Mr. David Mathis, Co-Owner
    • Mr. Henry Simmerman, Co-Owner

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/29/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    This place lies to you repeatedly & has poor customomer service. So I got a truck from this bogus place just to pay a car note for a car I can't even drive. 5weeks my truck has been sitting at the shop just so the warranty folks can deny a claim the dealership should've fixed. 2 days after I purchased the vehicle the check engine light came on. Not to mention when I came to pick it up the radio stopped working before I even drove off. Im pretty sure that wasn't the first time it happened cause the mechanic said he knew about the problem. The car didn't get detailed after purchase like any other dealership would do. So I had to drive off the lot with dog hair all over my new vehicle. I call and try to talk to the owner, let them tell it he's never there when I call. So my truck run hot before I can make a first payment. 3days before to be exact... They get it to a shop and say it's the thermostat. Then found out it has warped heads. It's a financed vehicle for *****. Hade ***** mile on it
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Amanda L

    1 star

    03/24/2023

    This is the worse car experience I ever had!! The first car I test drove the radio didnt want in the car. This shouldve been my first sign to run! The second was a 2011 GMC terrain and on the third day the engine light came on giving multiple codes knocking sensor and power train. The truck was losing power on the third day! All these faulty cars come with a good for nothing warranty because they know the cars are NO GOOD! I took it to a dealership and started the warranty claim. All this is happening 3 days into my loan. The warranty company wanted me to pay **** to do a full tear down of the engine when I just gave Olive branch **** down! Im single mother that just gave my entire tax return so what makes them think I have an extra **** for repairs on recently purchased truck. The finance manager is rude and no empathy for people.. Since I couldnt afford the **** tear down no one was willing to help or even cancel this deal all together. A week into having the car I cant drive it and its sitting at shop because I was sold a lemon. These people know these cars are no good and the still sells cars to people thinking they are giving them reassurance because it come with a warranty. The warranty is a rip off should like this dealership! Im just another customer stuck in a loan with a broken vehicle from jump! 20 thousand in debt because these people are money hungry robbers!!!

    Olive Branch Auto Sales Response

    03/25/2023

    I am sorry to hear about your poor experience with your vehicle. I spoke with the lender representative about your claim. They are working on getting the vehicle checked out and repaired according to my last conversation with him.

    Local BBB

    BBB of the Mid-South

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