Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sought treatment from Parkwood Behavioral Health Systems because I my wife filed for a divorce and I needed help/guidance coping with it. They assured me they had a perfect program to fit my needs. They did not go into detail about how the program works after I repetitively asked; only to sign me up and charge me for their program. Desperate and needing help but still questionable about their program, I gave them my insurance information and ****** informed me it would be ~$1200 copay for their program which they wanted me to pay in full immediately. That raised a red flag and I would not agree to that because of their lack of description about their program. Instead, I agreed to pay $200 for the first 3 sessions to see if their program they guaranteed would be tailored to me. In the couple sessions I attended, I was surrounded by drug addicts that were staying at their facility to wean themselves off drugs. I questioned them about their program not fitting my needs as they guaranteed and all they wanted was for me to stay in their program and set me up with their doctor that prescribed me some drug. My PCP was extremely shocked when I notified her that they prescribed me that drug and instructed me not to take it. Since then, I received a bill with account #: ********* for $1012.50 on 3/18/25 and multiple bills for $0 on 4/8; $866.25 on 4/29;and $270 on 7/8 all in year 2025 for account #: **********. I was willing to sacrifice the $200 invested and gave them written notice that I would file a complaint with the BBB if they kept sending me bills with no reply. Now I want the $200 I invested and the $270 they claim I owe them. In addition, I demand a full audit of their accounting and billing department's activities because their misleading guarantees and billing structure with multiple misleading account numbers tells me I am not the only person they are trying to ******* money out of. I have copies of said bills which none have itemized charges.

  Business Response

  Date: 09/05/2025

  Thank you for reaching out with your concerns and I do apologize for your experience. We always strive for service excellence, and we want to know if your experience did not reflect that. 
  

  The areas in your complaint have been addressed with the appropriate leaders, and I will send correspondence to provide details of the resolution.

  
  

  Customer Answer

  Date: 09/08/2025

  The below is a copied response from Parkwood:

  "Thank you for reaching out with your concerns and I do apologize for your experience. We always strive for service excellence, and we want to know if your experience did not reflect that. 
  
  The areas in your complaint have been addressed with the appropriate leaders, and I will send correspondence to provide details of the resolution."

   

  I will wait for their correspondence for details of the resolution and reply accordingly.

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23703447
  
  I am rejecting this response because:
  

  This was Parkwood's response below:

   

  "Thank you for reaching out with your concerns and I do apologize for your experience. We always strive for service excellence, and we want to know if your experience did not reflect that. 
  
  The areas in your complaint have been addressed with the appropriate leaders, and I will send correspondence to provide details of the resolution."

   

  I am responding according to BBB guidelines and am waiting for Parkwood's details of the resolution.

  Sincerely,
  
  **** *****