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Aspen Dental has 1 locations, listed below.

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    Business ProfileforAspen Dental

    Dentist

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8179 McGregor Crossing, Olive Branch, MS 38654
    BBB File Opened:
    5/31/2023

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/14/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I was abused by *************************, ***. I've had 5 children and at least 5 teeth extractions and have never experienced as much pain as I did when she administered local anesthetic. I visited this office the day before and was informed that the pain I was experiencing was due to Periodontitis. The pain was so severe at the time. I asked her to remove the tooth that she demonstrated was loose. She was unable to perform said extraction that day and I was given an appointment to return the following day. I tried calling to inform the dentist of my change of heart that I now wanted to try deep cleaning instead of the extraction. I was told to inform the dentist upon arrival. When I entered the exam room all the supplies for an extraction were present on a table. I asked one of her assistants what it was for. She told me that it was for the extraction. I informed her that I had changed my mind and that I wanted to try the deep cleaning. After a while another Assistant entered to sternly inform me that I was having my tooth extracted. I also told her no, I've changed my mind. Finally, the *** enters to tell me that I was having my tooth extracted and so I repeated. "I've changed my mind and would like to try the deep cleaning." I received the topical anesthetic which was not sufficient. The Hygienist informs the Dentist of the fact that I needed something more for the pain. The Dentist begins the torture: Injection after injection. I'm crying. I'm a 69 y/o female who has delivered into this world 5 children. I have never experienced such pain in my entire life. As I was crying the Hygienist feigned concern, "Oh she's crying" Each injection hurt worse and worse than the previous one and yet she did nothing differently. I thought that it hurt worse because of the Periodontitis. ******** informed me that I was due a refund from their office because of some discounts applied. They called the police on me as I was sitting in my car with ******** on ph wouldn't answer ph.
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    Customer Reviews

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