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Business Profile

Industrial Supplies

Hydro Technology Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Supplies.

Complaints

This profile includes complaints for Hydro Technology Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hydro Technology Systems has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/08/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had order 3 items and was given the confirmation email. When i emailed the point of contact i have received no reply. I even called the # on the website but keep getting sent to voicemail. All i want is to know what is going on and refund.

      Business Response

      Date: 07/08/2025

      The order has already been canceled and refunded to the customer. 

    • Initial Complaint

      Date:06/02/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed online order on 5/21/25 and fully paid for it. When I placed the order I was given shipping time of 3 business days. I have since sent multiple emails to this company asking for an order update and not one person has responded. I have also called the phone number listed on their site with no answer.

    • Initial Complaint

      Date:04/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a product March 28th. I paid $987.51
      Once I received the product I quickly realized I did not need it and decided to return and get a refund, per the policy of the company. I messaged ***** and tried calling multiple times via email/phone, but failed to get an answer or response. I proceeded to follow the return instructions and shipped the packet to the provided address and was notified by FedEx the returned package was delivery April 17, 2025. Well within the 30 day policy. I have since tried to reach out. Call goes to voicemail and emails get no response. I have not received any update or refund.
      There has been no resolve or contact made by the company to me.

      Business Response

      Date: 04/30/2025

      This order has been refunded. 4/30/2025

      Customer Answer

      Date: 05/02/2025

      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





      A complaint would not have been necessary if I just had communication. 

      Regards,



      ********* *****




       

    • Initial Complaint

      Date:04/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed online order on 3/26/25 and fully paid for it. When I placed the order I was given shipping time of 3-5 business days. I have since sent multiple emails to this company asking nicely for an update with shipping update and not one person has responded. I have also called the phone number listed on their site only to be sent to voicemails. I did however leave a voicemail and still no response. I have been left in the dark and at this point. Not a good way to run a business.

      Business Response

      Date: 04/09/2025

      The part ordered is no longer available from the Manufacturer and is now obsolete without a replacement part. This order has been refunded. Thank you. 

    • Initial Complaint

      Date:04/01/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need answers I placed an order on 3/ 23/ 25 order number #*****. I've tried contacting them regarding two packages I bought costing 600, I have called a few of their phone number on their website it rings no one answers other phone numbers have been changed and not updated, I've tried more than 20 times to get any type of customer service including emails that no one has replied to. I haven't received any progress coming from the company. The shop app is the progress app they use for their packages but it's been untouched by "preparing ur order" I feel as if this company lacks transparency. If you want to build trust within ur customers u will have to reply to their worries and confusion. In this case, I want the package, I'm not receiving any confirmation that this is an actual real website and it's not a scam. I want to know if it will ever arrive, I just wish they would provide more information regarding if there is no product available at this moment or if it might take weeks, you know a heads up wouldn't hurt. Any type of communication shouldn't have to be this way, going on the bbb.org website just to receive a reply on an order I bought is unnecessary, and wish they cared for their customers enough to answer. The items have not been shipped so there is no order tracking number to even find out where the package is at. I just need to know when its gonna ship out and come.

      Business Response

      Date: 04/26/2025

      These parts were delivered. Tracking number is UPS  -  ******************.

      Customer Answer

      Date: 04/28/2025

      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





      Regards,



      ***** *****




       

    • Initial Complaint

      Date:10/03/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on their website on 09/17/2024. Order #*****. I have asked for an order status on several occasions using the email provided on their website. I have received no reply. Ive called the number provided on their website several times, no one answers. Im thinking this company and site are a scam.

      Business Response

      Date: 10/28/2024

      This order has been canceled and refunded due to lead time being too long from the manufacturer. This part is usually in-stock or has a 2-3 week lead time. Multiquip is the source for this part and has a very long lead time of 3-4 months for this part currently. 

      Customer Answer

      Date: 10/29/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, this should have been done way earlier without involving BBB. The vendor just wouldnt communicate with me.

      Regards,

      ****** ********

       

    Hydro Technology Systems is NOT a BBB Accredited Business.

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