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Business Profile

Plumber

Current HVAC Sales & Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Current HVAC

    A company called Current HVAC in Nettleton, MS installed a central air unit in my home in January 2019, with a 5 year warranty. In July 2019, it was not cooling our home, so they sent a technician to look at it. The company told me that the 2 men who installed my unit were no longer working for them because they were caught not filling units with the proper amount of Freon during installation, and they were fired for selling the Freon on the side for profit.
    The technician they sent in July 2019 filled our unit with the proper amount of Freon, free of charge due to the issue.
    Summer 2020, the unit was not cooling.. They came out & filled it again.. free of charge.. 2021, same thing.. 2022, same thing.. and this year I told them that I wanted the unit coil checked for a leak, because it was getting ridiculous. They found a leak in the coil & said they would order one and replace it before my warranty was up.. They refilled my unit with Freon & I never heard anything back from them.. I have called every week for the past couple months, and the desk clerk always said that the unit had been ordered and it just had not arrived. But last time I called, she said the unit was discontinued. I told her I knew that was not true, because I had done my research & found that that specific coil was still available. She got mad and hung up on me. A week later I received a bill in the mail for them refilling my unit this year with Freon.
    Could you possibly help me with this?
    Thank you
    **** *******

Current HVAC Sales & Service is NOT a BBB Accredited Business.

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