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Business Profile

Fraternal Regalia

5 Points Regalia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fraternal Regalia.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company back in April and never received it. Ive emailed them several times with no response. They dont have a phone number or any other way to contact them.

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Having done business with them for over 6 years, I remained patient waiting for my order #*** placed in April 2023. The last order had just shipped at the end of March 2023. Since then, there has been no communication, no shipment and no refund. If they suddenly had to shutter last year, I understand. However, the website is still active, the social media has posts THIS YEAR! I messaged them on Jan 4th, received this: "Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon." and have since been blocked. If they are actively still taking orders, they are defrauding brothers simply trying to properly regale themselves. It is unfortunate this company took this path. I promoted them to anyone who would listen.

  • Initial Complaint

    Date:09/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It appears that this business is unable to fulfill its obligations to its customers. I personally have 5 outstanding orders since April. I have sent several emails trying to resolve this and cannot get a response. I have had a great relationship with 5Points until now. I am now being asked to make whole several people with outstanding orders that I have referred to

    5Points. Account
    Store/Account
    ******** * ******
    Orders
    Order #***$81.00Apr 21, 2023 09:56 pm
    PaidProcessing
    2 items

    Shipping info
    ******** * ******
    ***** ***** *** ***** ******* *****, United States
    Free shipping (coupon: 'FREE') (Free)
    Print order
    Order #***$65.00Apr 9, 2023 10:00 pm
    PaidProcessing
    Custom Wooden Shriners Fez Case
    $130.00 × 1

    Shipping info
    ******** * ******
    ***** ***** *** ***** ******* *****, United States
    Free shipping (coupon: 'FREE') (Free)
    Print order
    Order #***$19.00Apr 8, 2023 01:09 am
    PaidProcessing
    Past Commander Rosette
    $38.00 × 1

    Shipping info
    ******** ******
    ***** ***** *** ***** ******* *****, United States
    Free shipping (coupon: 'FREE') (Free)
    Print order
    Order #***$24.75Apr 7, 2023 06:03 pm
    PaidProcessing
    Knights Templar Gauntlet Gloves
    $49.50 × 1

    Shipping info
    ******** * ******
    ***** ***** *** ***** ******* *****, United States
    Free shipping (coupon: 'FREE') (Free)
    Print order
    Order #***$187.50Apr 7, 2023 06:00 pm
    PaidProcessing
    Knights Templar Chapeau
    $375.00 × 1

    Shipping info
    ******** * ******
    ***** ***** *** ***** ******* *****, United States
    Free shipping (coupon: 'FREE') (Free)
    Print order

  • Initial Complaint

    Date:07/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 products from business on 04/23/2023. I have yet to receive products. I have emailed them numerous times and they have not responded. I want the products I ordered or my money back.

  • Initial Complaint

    Date:05/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Fez on March 2nd 2023. I was told 4-6 weeks. On April 18th I received a email stating there was a delay and I would have on 2 more weeks no Communication at all since then ready to take legal action.

  • Initial Complaint

    Date:02/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made purchase on 11/24/22 with the product supposed to be delivered within 4 to 6 weeks. Have emailed them the first time and then was informed there was a delay and that would be shipped within 2 weeks. Second email was informed there still delays, third email was informed still delays and that I would be refunded and product would still be shipped to me. emailed again and haven't heard anything from them. On the website its says in processing. we are going on 12 weeks now.

5 Points Regalia is NOT a BBB Accredited Business.

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