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Business Profile

Gas Station

Shell Rapid Lube dba Flash Lube Oil

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my 2016 Ford Explorer in for an oil change. They started on my car, and I was standing behind my car just outside the door talking to the attendant. They
    Started working on my car, they proceeded to change the oil. After a few minutes of them working on it I heard an unusual sound like something broke.
    After a minute or two I ask the attendant what was wrong, she when to the front to talk to one of the guys working on my car. I repeatedly asked “what’s wrong”
    after several more minutes I when to see and was told to leave the shop area and I did, after some more time passed and all four of the employees discussed the problem they told me that my oil plug had some how broken off. They gave me the broken plug. It did not have the seal on it. They fabricated a story as to why it hasn’t their fault, but it didn’t break until they tried to retighten it after the oil was put in and that was the unusual noise I heard. So I ask them what to do, they said no charge for the oil change and That I should be able to make it home. I left and then returned and ask for the owners phone number, they gave it to me, I call several times and sent a text, he did not answer, I emailed him after finding his email online, he replied basically blew me off. Said I should have mechanic fix it for 20 dollars, I replied where to send the bill and again I was stone walled. No response so now
    I have to pay for the repair myself as this business owner and his employees acted in an unethical and immoral manner to a 67 year old man just because they can.

    Customer Answer

    Date: 02/07/2023

    As of today the complaint #******** has been resolved to my satisfaction.

    Thank you for your help with the resolution.

Shell Rapid Lube dba Flash Lube Oil is NOT a BBB Accredited Business.

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