Business ProfileforBlue Haven Pools & Spas of Jackson

Blue Haven Pools (BHP) Madison MS branch is in breach of contract (I've given the project Manager *** and CC'd a partial owner giving them months to resolve issues with no meaningful discussion on the problems). BHP made illegal contract modifications without notification to the buyer to sign off and approve via a signed modification, amendment or change order (my signed contract has a retaining wall and Blue Haven took it out without contract modification but kept the price in the contract). I asked four times for *** to provide a copy of a change order or modification and he failed to provide anything. BHP made multiple verbal promises without intent to make good on the promises (promised a vacuum and pool railing but failed to deliver and now claims they never made the promises). BHP operates using deceptive business practices collecting money in advance for services they have no intent or ability to perform for months (collected over $22K for phase two but did not perform any work for 5 months after collecting the money leading to 3 HOA complaints for building material sitting in driveway for over 5 months). BHP fails to maintain proper staffing and resources to perform contracted jobs and continues to take on more business without regard of current open projects. BHP operators caused approximately $500 in property damage directly related to BHP hiring an incompetent tractor operator (damaged pipe, neighbors fence and portions of my fence that were NOT in the way of general work). BHP caused homeowner over $1,000 (lost wages) in unnecessary cost to move building material due to HOA threatening to move the material at my expense because the failure to perform. Blue Haven Pools of Madison should have their BBB rating lowered due to the aforementioned problems.