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Find a Location

Kim's Chrysler Dodge Jeep Toyota has 1 locations, listed below.

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    Business ProfileforKim's Chrysler Dodge Jeep Toyota

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/19/2004

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1030 Highway 15 N, Laurel, MS 39440-2648
    BBB File Opened:
    10/24/2002
    Years in Business:
    24
    Business Started:
    8/1/1999
    Business Incorporated:
    5/6/1999
    Accredited Since:
    5/19/2004
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 1110 for this business, issued by State of Mississippi Motor Vehicle Commission. The expiration date of this license is 12/31/2024.

    These agencies may include:

    State of Mississippi Motor Vehicle Commission

    1755 Lelia Drive, Ste. 200

    Jackson MS 39216

    (601) 987-3995

    http://www.mmvc.state.ms.us

    Type of Entity:
    Corporation
    Alternate Business Name
    • Hobbs Automotive, Inc.
    Business Management
    • Ms. Kim Hobbs, President
    • Mr. Kevin Drye, General Manager
    Contact Information

    Principal

    • Ms. Kim Hobbs, President
    • Mr. Kevin Drye, General Manager

    Customer Contact

    • Mr. Kevin Drye, General Manager
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/16/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I purchased a 2021 Jeep Renegade, brand new, from Kim’s in March 2021. From the time of purchase until December 2021, the car was taken to the dealership for the same problem, at least 5 times. When the car had the same issue again, 2 days after having it repaired, I was given the option, by Kim, to let them attempt to repair the problem or I could go to the sales building and get a new car. From 5pm-9pm, we were quickly helped into a 2022 Jeep Compass. We were told that the first payment would be due January 4th 2022, to Chrysler Capital, the same lender used for the first car. The salesman said this was to make the transition smoother for us, which we appreciated. My payment on the first Jeep was $400 monthly. The salesman said that they managed to get my name on the loan, but that it would be $1 per day more than my last payment. I agreed, because $430 a month isn’t that much more than $400. I was unable to login to my Chrysler Capital account to pay my payment, and when I called after the holidays, was told that they had no record of my purchase. I called Kim’s repeatedly, but reached no one. Capital One began calling and asking for my payment, which they stated was due on the 2nd (not the 4th) and is $527 monthly! More than $4 a day more than my last payment! I have called Kim’s multiple times (we are currently in quarantine), have been hung up on twice when I request the complaints department, and have received no call back. I am now faced with ruining my credit, because this high payment, which I was lied to about, puts me in a serious bind. I need some sort of solution to this problem. The “lemon” 2021 Renegade that I returned to the dealer, was put out on the lot for sale, within the week. I feel foolish and taken advantage of. Because they were kind enough to stay open past business hours to help us into a new vehicle, I quickly signed all papers presented to me, and took the salesman at his word. We left the lot after 9p.m.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Darlene B

    1 star

    07/05/2023

    I traded my 2022 toyota avalon limited for a 2023 venza le. Another deal took my car, and Kim got me the venza from another dealer. I was told my interest rate would be 5.4 72 months by text my car sells lady sent in text. Yes I signed papers because Noone once told me it had been changed just to be there at 5 to get our new car. Two days later the venza was knocking underneath, I was told I'd have to tow it. My sales lady had told me to drive it so I did. Got there the mechanic would not drive it no further than 40 ft, she said it didn't need to go any further. Went to discuss issue with ***** **** who is sales manager, he brought his staff over to where we would discuss issue. The man told me NOONE EVER told me 5.4 interest he was very rude. Told us to leave that the conversation was over. I has a panic attack, he never once sent anyone to check on me. Ended up at Dr 149 over 103 BP. I've never been so humiliated in my life. This man needs no place in management ! Told my son I came in hollering at him. Noone back his story...***** **** needs to go! The only person that checked on me was the mechanic named *******, she was a God send! That's tge kind of person you need a management! This place will never get my business again!

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