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Important information

• Additional Info:

  This company came to the attention of BBB in March 2016 due to consumer inquiry. Consumers report receiving unsolicited phone calls or materials from a broker claiming to be with USA Federal Title Services with a resale offer for the consumer's timeshare claiming they have a buyer for the property.
  Consumers are told they must pay an ownership transfer fee ranging from upfront and that the money needed to be wired or mailed.
  BBB visited the address where USA Federal Title Services claims to be located (100 W. Capitol Street Jackson, MS, and was informed there is no such business physically located at those addresses. In addition, BBB called the advertised phone numbers 866-978-5914 to inquire about the company's physical location; however, the company representative insisted that the were located at the Jackson address. When company representative was told that the business address was wrong they hung up.
  
  BBB advises timeshare owners to be wary of brokers who call out of the blue, ask for advance fees, and say they have prospective buyers. Many times, consumers pay the fees and never hear back from the company. In addition:
  *Use a Business You Can Trust - Make sure the timeshare reseller you use has a good reputation and rating with BBB.
  *Confirm Licensing Requirements - Some timeshare resellers will use fake addresses or PO boxes in order to mislead timeshare owners. Confirm where the company is located and in what states it does business. Ask if the salespeople are licensed to sell real real estate where your timeshare is located, and verify this with the the licensing board.
  *Check the Facts/Figures and Get Everything in Writing - Find out if the business charges a commission. Do they handle the entire closing and provide escrow services? Do they charge an up-front listing or advertising fee? What does it cover and is it refundable?
  *Be Wary of Upfront Fees - Many complainants to BBB were burned by companies charging an advanced fee for services or were told that they just had to pay closing costs and that timeshare would be taken off their hands. Consider opting for a company that offers to sell for a fee only after the timeshare is sold.
  *Don't fall for the Hard Sell or an Offer That Sounds Too Good To Be True! - Don't agree to anything over the phone but instead ask the salesperson to send you written materials. Always take the time to think it over and don't be pressured. Unscrupulous timeshare resellers may claim that your property is in demand and they can sell it immediately. Unfortunately, these are often empty promises.
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