Business ProfileforMississippi Sports Medicine & Orthopaedic Center

I was referred to surgeon by my provider. I needed surgery & Company rep. ********(ext ***** informed me I was required to pay as my share of $1944, 2 days prior to surgery or no surgery. ******** took payment of 1944 on 21Nov22. I was only required to pay approx 241.17 for procedure according to BCBS Federal Emp. insurance. After all claims for surgery were paid I had $1702.83 credit with the business. I started receiving statements for the company in Jan. of 23. I called to request funds remaining on account to pay outstanding amount. I was told they needed to move the funds from the surgery side to the clinic side and it would take approx 6 weeks to complete and at which time money would then be refunded back to me. I called in Feb. to get an update on my case. Request had NOT been completed. I again requested in Feb with a rep. "******" that money be sent from surgery to clinic to clear account. ****** gave me her direct# for future contact. I received another bill statement in Feb. for 270.21 I received a FINAL NOTICE for pmt dated 3/1. I received PAST DUE notice for pmt dated 3/8. I started calling billing dept. again for update on transfer. I was informed system was down every time I called for all of March. Going into April system just came back up around the 3rd. Every call made to get an update went to their collection company ********* Associates. According to them I have no account. I have continued to call and have ********, *******, or ****** call and give me an update. As of this morning- 10 April 2023, the request for transfer of funds from the surgery side to clinic was JUST submitted on 4 April 2023. This put my refund at least another 6 weeks out. I depleted our savings account for the "deposit" which according to BCBS I only ever have to deposit if my deductible hasn't been met and that I should wait for the EOB before making payment. My husband is about to deploy and we NEED our money to ensure he has funds.