Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage Units

Tellus Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have fallen behind on my storage unit payments. Last paid date was 9/30/23. They have charged me $200 in late fees and will not accept a partial payment so that I can get my bill caught up. I tried to take them $200 today, 12/4/23, and she told me the least she can take is $630. I dont understand why they can charge these exorbitant fees and not let me make payments to catch up with my payments. I dont want to lose my belongings and Im trying to get caught up but they will not work with me. I could pay it this week if they took off the late fees. This is ridiculous.

    Business Response

    Date: 12/11/2023

    All tenants follow the same late fee schedule. Tenants may not pay random amounts on their outstanding balances as it is against our company policy to take partial payments. Tenants that are in auction status may pay what we call a "minimum payment"that will remove them from the current auction. This minimum payment consists of all past due rent and all late fees to date only leaving the current month rent owing. Paying the minimum amount does not allow the tenant access to their unit but it does stop their contents from being sold at currently scheduled auction.


    In the 25 months that this tenant has stored with us, she has been late 18 times and has been scheduled for auction 3 times. She is currently 3 months behind, owing for October, November, and now December. Our late fee schedule is outlined in the lease that this tenant agreed to and signed at the time of rental. We encourage her to call the office to get her most current total and to at least pay the minimum amount to stop the auction process.

    Customer Answer

    Date: 12/11/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: 20955254

    I am rejecting this response because: you are crooks. I am attempting to pay my storage unit up to date but your policies **** and are all about taking peoples things and money. I will be in this week to pay and you will open my storage unit so I can clear it out and I promise you that everyone will know what crooks you are.

    Regards,

    *******************************

Tellus Self Storage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.