Business ProfileforJ. Allen Toyota

My car isn't a Toyota, so I called and asked if they could repair my car. They assured me they could repair my vehicle. It has higher miles but was well maintained. This repair took 7 weeks or so to fix my car, which cost several thousand dollars. If I didn't call for an update, I just flat out didn't get one at all. Every new “inspection” found another issue that added a few hundred dollars each time. Was accused by my "Service Advisor" of adding additives to my car that caused the failure, something I would NEVER do. To top it off, their form of troubleshooting is just changing parts to run the bill up. There was even a part that was ordered and put on that was the wrong part and we had to wait longer for the correct part to come in. My car was "fixed", I drove it down the road and guess what? It broke again! They towed my car back, told me "We'll take care of it". We will give you a rental and cover the Tow.” The wife was called after we were told they would take care of the Tow and rental car.... That we would have to pay for it! After some choice words from my wife, they agreed to cover the repair (which was their fault to begin with) as well as the tow and rental. That took another week or so. So here I am out thousands of dollars, no updates, no sympathy at all. No concern for a customer's needs that wasn't buying a new car, I guess. They just flat out wanted money and they didn't care at all that my car wasn't fixed. Get my car back a SECOND TIME and after 3 days, same issue occurring after their “fix”. The icing on the cake was they ended up sending the vehicle to another dealership to actually fix it. Parts were changed under warranty and of course other parts the other dealership found had issues with they missed that needed changed too. I wasn't offered anything by upper management to make it better, hey we will charge you for this and we will cover this. They were in over their heads on this but saw an opportunity to make money off of me.