Reviews
This profile includes reviews for Keesler Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 27 Customer Reviews
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Review fromFrankie P
Date: 07/18/2023
3 starsIn house customer service is great but their authentication process is atrocious. It doesn't text or call international numbers and you have to have a rep set it to international to receive it via email. However, the account will undo that on its own if it thinks you're in the US so you can VPN for security. This is a ridiculous process, through and through.Review fromRicky M
Date: 07/11/2023
1 starKessler is the worst and most ****** bank ever they pray on people in a bind don’t let your insurance expire and you have to send them a new card while there waiting they charge you for there ridiculous priced insurance and when your insurance submits with them they decide to charge you a penalty and increase your loan note significantly WORST BANK EVER DEFINITELY DO T RECCOMEND
Keesler Federal Credit Union
Date: 08/04/2023
We apologize for your experience and any inconvenience caused. We would love the opportunity to be able to serve you. Please give us a call at 1-888-533-7537 to discuss this matter further.Review fromRay S.
Date: 06/27/2023
2 starsCan't seem to log into my account(s) this morning. Keep getting error message on four browsers, firefox, windows edge, chrome, safari, etc. Can't pay bills, make transfers, send messages, etc. i have tried several times on four browsers and my cookies and cache have been cleared. See screenshots of error messages (500 and 404),I keep getting.
*** * *****Keesler Federal Credit Union
Date: 06/29/2023
***, this error seems to have been fixed. Please let us know if you have any continued trouble.Ray S.
Date: 06/29/2023
I hope Keesler IT employees will repair the problem....Review fromRachel S
Date: 06/08/2023
1 starI would definitely not recommend Keesler at all! I have been a member for over 7 years. I have 2 auto loans with them and have made my payments monthly over my mobile app. In February I was in a wreck at no fault of my own and my vehicle was totaled. My insurance took over 2 months to pay out so Keesler has locked me out of my online account. Every Time i want to make a payment, I have to call them and verify my identity. I just called collections department to set up automatic ACH on my car (insurance didn't pay all that was owed) and auto ACH on my truck. Mind you, they call me everyday for money and send me enotices to an account that they locked me out of; Collections could not set up the ach or the future payment next week and gave me the number to member services. I then called them and tried to set up a payment for my truck on the 16th (next Friday) and set up automatic ACH every 2 weeks so that I don't have to call every time and verify. They said they cannot set up the payment for next week and that I would have to call back on that day to pay, then told me they would have to send me 2 forms for the ACH and would charge me 10.00 each to set the ach up! I have never dealt with this kind of stupidity! I then set up a live chat where I explained the situation, told them they locked me out of my account and what did they do? Sent me online instructions on how to sign in to my account and pay. IDIOTS. I just told you that ya'll locked me out of my account! I then asked for the main boss information and the chat was disconnected. The live agent was *******. I will never go back here after my loans are paid off!!! I had to choose 1 star for this to post but they aren't even worth that!Keesler Federal Credit Union
Date: 08/04/2023
We apologize for your experience and any inconvenience caused. We would love the opportunity to be able to serve you. Please give us a call at 1-888-533-7537 to discuss this matter further.Review fromKerri S
Date: 05/16/2023
1 starI would not recommend Keesler Federal to anyone. They allowed someone to steal $2700 from an account I have there. Because a 90-day window had passed before it was discovered there was nothing they could do. That has never happened with my main bank.Keesler Federal Credit Union
Date: 08/04/2023
We apologize for your experience and any inconvenience caused. We would love the opportunity to be able to serve you. Please give us a call at 1-888-533-7537 to discuss this matter further.Review fromGlendon F.
Date: 10/31/2022
4 starsI have been very happy overall with KFCU. The only practice I disapprove of, would be "bate and switch" on their interest rate quotes. I called and explained in detail, what I was buying and got quotes. Then showed up to make the loan, a few hours later. The rate went up. Still willing to make the loan. Printed the papers and it had credit life. i didn't ask for this add on. The rate went up again, when the papers where printed, because, I didn't want the add on. Then after 2 hours of trying to get this loan and getting jerked around, like I was dealing with a used car salesman. I was told "closing time, we will do this tomorrow." The next morning, I got up, called Pelican FCU and was quoted a 3% lower rate. So, I used Pelican. Pelican didn't jerk me around with add ons, but did bait and switch too. They went up 1% before all was said and done, but was still 2% cheaper on the rate, than KFCU. Everytime, I try to make a auto/ Rv loan. It has been almost the same, with ad ons pushed on me, or I will have to pay a higher rate. Other than the loan problem, they are great, I recommend them to everyone.Keesler Federal Credit Union
Date: 11/10/2022
We apologize for your experience and any inconvenience caused. We have tried contacting you regarding this and were unable to get through. Please call us at 1-888-533-7537, and we will be glad to discuss this further.Review fromMike B
Date: 09/06/2022
1 starDO NOT DO BUSINESS WITH THESE BOTS. If you want to know what I mean by that, look at the responses below from every complaint filed here with the better business bureau and you will see canned, standard, boiler plate repsonses that end with the statement " call us at ...... to discuss". That is so laughable for anyone on this list. We have all tried mutliple time to call and not only does no one ever answer, but no call is ever returened. But when you read their canned boiler plate responsed below they all say "We apologize for your experience and any inconvenience caused. After further investigation, we know that team members have previously communicated with you regarding this and have also tried multiple times to contact you recently. Please call us at 1-888-533-XXXX, and we will be glad to discuss further."
Laughable, of course, (if you are not one of their victims reaching out here for help dealing with them anyway). Why is the better business bureau not doing anyting about this?.Keesler Federal Credit Union
Date: 09/16/2022
****, thank you for your review, and we apologize for coming across as bots. Each BBB review Keesler Federal is received and responded to by an employee; however, when replying, we exclude personal information and provide our phone number since all comments on this platform are public. If you call us at 1-888-533-7537 and have to wait, we recommend using our call-back option. A team member will return your call as soon as possible to assist.
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