Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Viking gas range in 02/2025, delivered 03/2025, and from day one, it's had serious issues. All six burners have a troubling defect: when adjusted below medium (medium-low, low, simmer), the flame becomes unstable and flutters. At low/simmer, several burner holes intermittently lose flame, a potential carbon monoxide hazard. The ****** BTU burner also often fails to ignite on the first try, requiring multiple attempts, which causes unburned gas to accumulate, a major safety concern. Some burners also ignite partially and delay full ignition.I've had four different technicians attempt repairs, all within the first couple of months. This should not happen with a brand-new, high-end appliance. It's clear this unit is defective. Replacing parts on a brand-new range goes against the expectations of Vikings advertised quality. All American technicians cant figure out why the flames flutter and adjustments did not help clear the issue.Regarding ignition problems, one tech claimed a valve needed replacing; another burner had a cracked ignitor. But a different technician later said the parts werent necessary and claimed the unit was working fine, despite me sending multiple videos clearly showing the problems.Ive contacted Viking's regional manager multiple times with no resolution. I did not invest in a luxury appliance to end up with a patched-up, unsafe unit. Continued repairs are not an acceptable solution. These issues are unacceptable and pose health and safety risks to my family. I am requesting a full refund or replacement with a properly functioning unit. Ive been extremely patient, but this ongoing issue has cost me time, peace of mind, and trust in a brand that promised quality and reliability.

  Business Response

  Date: 07/16/2025

  Dear *****, 

  Thank you for contacting Middleby Residential regarding your Viking cooktop. We're sorry to hear about the issue you've encountered. Middleby always hopes you never have a problem with our appliances, but unfortunately, it can happen. Please accept our apologies for any inconvenience you've experienced. Unfortunately, the warranty on the cooktop is for repair, so your request for a refund is denied at this time. 
  

  I'll have an agent review your case with the service manager and reach out to you today with an update.

  Sincerely,

  Middleby Residential

  Customer Answer

  Date: 07/18/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23595124

  I am rejecting this response because: the unit I received was not working properly from day 1.  It was a defective unit from the start and been having multiple issues.  I never had so much problems, headaches or worries from a new range ever. I understand if the unit was used for some years and things break and needs repair.  But a brand new unit should not have broken parts, flame fluttering issues and repairs so early on unless it was a defective unit.  I paid a lot of money for a brand new unit and not a second hand/refurbished unit.  I would like a refund or an exchange of another unit that works properly from the start.

  Off note, Viking has never contacted me back as stated in their response.  I sent emails to them before and never got any response back as well. Their customer care and service team is lacking responsiveness and would appreciate to get this resolved as soon as possible.

  Regards,

  ***** ***

  Business Response

  Date: 07/30/2025

  Thank you for your reply.

  As previously stated, the warranty covers repairs to the appliance, not refunds or replacements. According to our records, the repair has been completed, and the unit is functioning properly.
  If this is not the case, please contact ************* for further assistance. Again, we are sorry, but your request has been denied.

  Sincerely,

  Middleby Residential

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had previously been contacted that there was a defect in our refrigerator door. When we called them back, we were told no, your refrigerator is not part of the recall. Several years later, our door fell off the.Refrigerator. i have never seen a refrigerator door fall off. This is totally ridiculous for the amount you pay for a viking appliance.

  Business Response

  Date: 07/16/2025

  Dear *****,

  Thank you for contacting Middleby Residential regarding your Viking refrigerator. We are sorry to learn of the issue you have encountered. Middleby hopes you never have an issue with our appliances; unfortunately, it can happen, and we are here to assist.
  

  We are not showing information in our system regarding your refrigerator. I will have an agent reach out to you today for assistance. Please have your model and serial number available at the time of contact.

  Sincerely,

  Middleby Residentials

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/25/24 we paid $6151.43 for a Viking gas range. Took 2.5 weeks before it was delivered to us. The burners have always worked well, but the range has not.Baking potatoes at 400 for over 2 hours and they're not done, cake cooked around the outside and raw in the middle. But, occasionally it would work correclty, except the fan would run non-stop during the baking time. After several months of throwing out food that didn't cook properly, I purchased an oven thermometer in May and it showed that the oven was not heating properly, either too high or too low. Per the manual I called a Viking repair tech on May 15 (80 miles away), but located in the same city as Viking Headquarters. He came on May 23 and diagnosed the problem: it needed a new thermostat. He ordered the part and came back on June 2 to install. Did not fix the problem. Diagnosed that it needed a new temmperature sensor. He ordered the part and came back on June 10 to install. Told me all was good. Contacted him later that afternoon with pictures showing it was still not heating correctly. He came back and adjusted it, said all was good. That night I set it at 425, but it only heated to 400, so I pushed it up to 450. We heard a loud bang and then it stopped working completely. He came back again on June 16 and after 2.5 hours on the phone with a second tech, they determined that a wire had been pinched during assembly and the entire wiring harness needs replaced. They sent a defective unit to us and WE DON'T WANT IT, AND THEY REFUSE TO REPLACE IT! Saying we have to honor the warranty by allowing them to "fix it". Why does a 6 month old unit need one part, let alone 3?? After this "fix" it will be a refurbished unit, not a new one. We want a replacement/refund so we can purchase a reputable brand that actually works.Their webpages says: "Quality is our passion" We are committed to being a best-in-class organization with quality people nurturing a zero-defect philosophy" Obviously, that's not true!

  Business Response

  Date: 06/25/2025

  Dear ******, 

  We are sorry to learn of the issue you have encountered. Middleby Residential is pleased to fully support any warranty repairs on your range in accordance with the terms of the warranty as outlined in your Use and Care manual, which is for repair. While we hope you never need a repair on our appliances, it can happen.

  I see that the service agent completed the range repair today. Due to the inconvenience and the issues, you encountered, we have extended the warranty on your range by one year.

  Your ************* representative will follow up with you on Friday regarding the repair.

  Again, we are sorry for the issue. Please remember that the warranty is for repair and not replacement or refund.
  

  Sincerely,

  Middleby Residential

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called Viking to get repairs on several appliances. Viking had their repair people contact me. After coming out few lights out /compressor and seal needed. Estimate around 5500. Approved work guy came back out after about 4 weeks when parts in. Some wrong parts so left 4 weeks and several calls back out. More wrong parts left and after 4 months still not coming out. Called Viking they spoke to repair and said he would call schedule. Never did. Keep calling Viking and still nothing. Just want repairs I have paid for

  Business Response

  Date: 05/06/2025

  Dear ******,

  Please accept our apology for the delay in completing your repair. Unfortunately, we are not familiar with the company you have contacted. Will you please contact our customer care team at ************ option 3 to discuss the servicer and issue further?

  Sincerely,

  Middleby Residential

   

• Initial Complaint

  Date:04/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Viking electric induction stovetop purchased in August 2024. A service request was placed on December 4 for broken glass surface. Replacement under warranty was approved on same day and local service company contact given. Multiple follow up calls to service company and Viking were made, and Viking continued to state that our replacement part would come within a stated time frame: first January, then February, then March, then April, now May. Part is available, but our replacement is not a priority, it appears, but just selling more products without any concern for appropriate customer service for a purchased product which they guarantee and have approved replacement for under their coverage policy. This is a premium product from a purported luxury appliance company, which completely fails to value their customer or adhere to their warranty policy and corporate philosophy which boasts, "Choose us for a seamless, reliable, and unparalleled experience. Our prompt service ensures that your Viking appliances are back in action with minimal disruption to your daily routine."

  Business Response

  Date: 04/17/2025

  Dear Hong,

  Thank you for contacting us via BBB regarding your Viking cooktop.

  We are sorry to learn of the issue you have encountered. We will have an agent review your case and contact you regarding a resolution.

  Sincerely,

  Middleby Residential.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: 30 inch gas range purchased winter of 2021, delivered Spring of 2022.Within 2 months of purchase, the oven door would not close completely. This affected the cook time of food, and kept the door signal light on 24 hours a day. One day, the hot door literally fell off the unit into my hands while I was checking cooking food.Emailed Middleby representative, wand I sent photos of fallen door, and hinges. Middleby sent a service to replace hinges = second pair of unit hinges. Within the next 4 months, oven door began to not close properly. The signal light was on all of the time, the door sagged towards the floor when open. Emailed Middlebury again, who replaced the hinges = third pair of hinges.Within 6 months, the door sagged once again, the signal light showed the oven door was not closing correctly. Emailed same Middleby representative, as she requested, sent a video of opening the door showing the hinges. Again, they sent a service to replace with yet ANOTHER set of hingesbeefier ones this time = fourth set of hinges.Again, between 3-6 months, the oven door sagged, and this time I could smell significant amounts of propane whenever the oven was lit. Yet, ANOTHER SET OF HINGES ( 5th) were needed for the same problems. All repeated again within 4 months. I asked for my money back on this $4,350 range, stating that there must be design flaw in the oven door. Instead, Middlebury replaced the hinges = 6th set of hinges. These hinges have lasted 15 months and all problems: the propane leaking through the oven door, sagging door, the door signal light on 24/7, and the door not shutting well enough for efficient cooking have begun. In the three years of having this range, the hinges have been replaced 5 times - only to need to be replaced again. The unit is flawed and I am seeking to have my money refunded so I can purchase a different brand range. Other Viking models have had similar past issues.

  Business Response

  Date: 04/17/2025

  Dear *********,

  Thank you for contacting us via BBB regarding your Viking range.

  We are sorry to learn of the issue you have encountered. We will have your agent review your case and contact you with a resolution within 48 business hours. Including the Holidays.

  Sincerely,

  Middleby Residential

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I will never buy another VIKING Product! I bought a Viking Stove at the end of *************************** 2021 and the stove has never worked properly. I bought from ******** Corporation in ************, ** and they could have sent back to Manufacturer but did not. The stove door was clearly not correct as insulation around glass was coming out. The stove was shutting off while baking. Lots of wasted food. Finally got that fixed then the Broiler quit. High End appliances should last a lifetime. Mine did not last many months. Still does not work and neither ********************* (where I bought) or Middleby Management ( Who bought Viking in 2013) made no effort to replace stove. I was never able to talk to anyone at Viking as Middleby had all phone calls go to one call center. I tried all the Mississippi numbers but was never able to contact them. When Multi Billion Dollar Corporations do not stand behind their products, we have a problem. I have been told that Viking does not do refunds, neither have they repaired my stove. It has had service multiple time and is now costing me money for service. I do not feel any consumer should have to deal with what I have for 4 years. The gas oven has major problems and no one wants to help! The Oven shuts itself off. You cannot bake in an oven that cannot maintain a temperature. The switch between baking/broiling has been replaced several time, the stove door rebuilt. Nothing last for any time. Repair people cannot fix a faulty product!

  Business Response

  Date: 03/18/2025

  Dear *****, 

  Thank you for contacting us regarding your appliance. We are sorry to learn of the issue you have encountered. While we strive for our appliances to perform flawlessly, repairs are sometimes necessary.

  As the unit was purchased directly from the dealer, we are unable to issue a refund. Therefore, your refund request is denied.

  However, we can assist the service agent in completing the repair for your current issue. Please contact the service provider given to arrange a service call and continue to work with your Viking customer agent who is handling your case.

  Sincerely,

  Middleby Residential

  Customer Answer

  Date: 03/24/2025

  Purchase Date 3/24/21

  Install date 5/11/21

  Serial # ***************.  Item Code **************

  The stove door was defective and the oven shut off during baking from the very beginning.  I called ********** and it took months to get the first repair person out here.  The first repair person they sent out wanted me to sign a form that if they damaged any of my property I would pay them.  I told them the stove was under warranty and I was not planning to pay for anything.  Finally, after I had called the CEO of *********, The store manager at ********* (*****) got ***** Appliance in ******** to come out.  The took the door apart and redid the gaskets and everything inside the part that was shutting off.  

  Customer Answer

  Date: 03/24/2025

  The stove worked for a period of time and the Broiler quit.  Again ***** Appliance came out and replaced the Broiler.  I had to pay $500 for that service call.  Again the broiler is working fine, but the bake shuts off most times when I am baking anything that rises and needs a consistent temperature.

  I was sold a defective stove and Viking, Fergusons, and Middleby all know this.  

  Customer Answer

  Date: 03/24/2025

  Purchase Price 11,982.08

   

  Customer Answer

  Date: 03/24/2025

  I paid by ********.  Not sure what this has to do with a working product.  No one installs a stove without payment. Payment was made in full 3/24/2021 to ****** ******.

   

  Customer Answer

  Date: 03/24/2025

  Stove top works.  Oven will back a potato but Breads and Cakes are mostly a loss.  On occasion it does bake but I feel that an $11,000 product should work consistently.

  Customer Answer

  Date: 03/24/2025

  If they need anything else ********************************, **********************************************************. Phone ************,  Fax ************ Is where stove was purchased.

  I was never able to talk with anyone at VIKING as MIDDLEBY took all the calls.

  Customer Answer

  Date: 03/24/2025

  No one has contacted me to repair stove.  I was told by Middleby they had contacted *****.  If Viking wants to repair stove again they need to plan on paying all costs.

  Customer Answer

  Date: 04/04/2025

  I did not get a response from Viking

   

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We built a new home and moved in October 2021. We purchased a 48 Viking Range with 2 ovens, 6 gas burners and a griddle. We were convinced by the salesman that Viking was the best quality range. It was back ordered but did arrive around the holidays of 2021. We cooked our first meal in one of the ovens with no problem. The next night I prepared a meal and when I opened the oven door it was cold inside. So I turned on the other oven and it did not heat. I called and they sent someone out, had to order a part and we were without a new range for over 2 weeks. Then the family came over for Christmas brunch and the egg casserole was never done although we cooked it twice as long as needed. Then one of the burners stopped working. We had the repairman out again. Unfortunately, we had a Viking refrigerator ordered but was on back order. When it came in the ice maker wasnt working. We had the repairman out for that. Then our oven door would not shut and the light was on. They fixed that. Again, unfortunately, our daughter had ordered the same Viking range after we did and it was too late to cancel. Her door would not stay closed and they had to prop a chair against the door until it was fixed. She had a repairman out 3 times for various issues. Then our ice maker wouldnt shut off. They tried to fix it twice but never fixed that. I have to manually start and stop the ice. We had a 2 year warranty on these appliances and I knew I would have to buy an extended warranty because these were lemons. I was told that I would have needed to purchase the extended warranty within the first year. How would I have known that when I had a 2 year warranty? So now they are not under warranty and within 6 months the refrigerator just stopped working. Luckily, they said there was an extended warranty on that issue. Then one of our ovens stopped heating. For example, we put it on 450 and after 30 minutes it only gets to 150. I knew this would cost me so I drug my feet to have it repaired

  Business Response

  Date: 03/06/2025

  Dear *****,

  We are very sorry to learn of the issue you have encountered.

  A member of our customer care team will be reaching out to you within **************************************************************************** finding a resolution.
  

  We appreciate your patience and understanding.

  Sincerely, 

  Middleby Residential

  Customer Answer

  Date: 03/06/2025

  Thank you,

  I think your letter may have helped, unless they were planning to make good on it before you reached out. A repairman came today and he looked at his notes and said it would be covered under warranty. That was a big relief.

  Business Response

  Date: 03/18/2025

  Dear *****,

  Thank you for contacting us regarding your Viking appliances. We are sorry to learn of the issue you have encountered. While we strive for our appliances to perform flawlessly, we understand that repairs are sometimes necessary.

  Unfortunately, we do not exchange appliances that are repairable. According to the service report, your appliance has been repaired and is now functioning as intended. A customer care agent will contact you shortly to confirm this information and ensure your satisfaction.

  Sincerely,

  Middleby Residential

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a house in Aug 2023; the kitchen had all Viking appliances installed in 2019. Starting from Sep 2023, we noticed that the Viking Full Height Wine Cooler is not cooling; the seal system is still under warranty, and Viking has tried to get it repaired multiple times (7 service appointments so far) with two different service providers. However, the issue always comes back a few months after the repair, and now I am waiting for another diagnosis appointment because the issue came back again Dec 30, 2024. I want to request that they replace the unit at this stage.
  
  We also noticed other issues not covered by warranty, and I paid around $2K in the process for the repair. If they agree to replace the unit, I also want a remedy for those out-of-pocket repair expenses.
  
  Please review the list of event in the attachment, thanks in advance for your assistance.

  Business Response

  Date: 01/06/2025

  Dear ********,
  

  Thank you for contacting Middleby Residential. We understand your frustration with the ongoing issues you've experienced with your Viking refrigerator.
  

  We apologize for any inconvenience this has caused and appreciate your patience.
  

  We understand your concerns regarding the warranty coverage. Our warranty is designed to cover manufacturing defects and malfunctions that occur within a specific timeframe and not replacing the unit.
  

  We are committed to resolving the current issue with your refrigerator. Our team is currently working to ensure the repair is completed. If the repair is not completed due to the issue, our service manager will review your case again at that time. 
  

  We value your business and appreciate your understanding.
  

  Sincerely,
  

  The Middleby Residential Team

  Customer Answer

  Date: 01/14/2025

  
   

   Complaint: ********

  
  
  

  I am rejecting this response because: I agreed to another diagnosis which happened Jan 13, 2025. I don't believe the unit is repairable and i still request a replacement of the unit and remedy to my previous out of pocket expense.

  
  
  

  Regards,

  
  

  ******** ****

  
  
  

  
  

  
  

  
  
  

  Business Response

  Date: 01/16/2025

  Dear ********,

  I see your customer care emailed today regarding your request please see and respond to her email.

  Sincerely,

  Middleby Residential

   

  Customer Answer

  Date: 01/20/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, they have agreed to replace the unit, please go ahead and close this complaint.  

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ******** ****

  
  

  
  

  
  

   

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022 purchased and installed a line of Viking appliances:
  * ********** *** *** ** ** ************ ** ******* ******* *** *** ******** ******** * ********* *** *** ** ********** ** ************* * ****** ******** ******** * ************ *** *** ** *** ***** ** ** ***** * **** ****** ******** ******** * *************** *** *** ** ********* ****** ** ****** *** ****** ******** ******** 
  Of the 4 appliances 3 have had significant defects or failures with continued failings as time progresses particularly by the Refrigerator. The only appliance to not have any defects as of yet has been the microwave which was discounted to $0 as part of a sales promotion.
  
  While dishwasher and Range have largely stablized in terms of failures, the refrigerator has continued to break including most recently the seal has begun to dissolve and the door hinges have fallen off. This continued pattern and high failure rate seem to indicate a faiulre by Viking for providing the most basic of quality assurance and so request refund in line with original asking at the first submission of warranty just a few days after install. Install was on or about 1 June 2022, First warranty tech arrived on or about 15 June 2022 and have had continued warranty requests thereafter.
  
  Attached are most recent images of failures however full list of items are:
  Failure of range to light (would just fill with gas)
  Range of burner to light (would just short out)
  While heating up steal will warp/bend and make large banging noise
  Freezer would not seal
  Freezer glue expanded out of seal
  Dishwasher seal fell out
  Fridge would create high pitch noise whenever compressor fan turns on
  Fridge struggle to maintain temperature
  Fridge would freeze all produce in the fridge (even when nearly empty)
  Fridge door alignment hinges fell off
  Fridge door seal begun to disintigrate

  Business Response

  Date: 12/19/2024

  Dear ****,

  Thank you for contacting Middleby Residential. We understand your concern regarding the issue with your Viking appliance.
  We apologize for any inconvenience this may have caused. Your case has been escalated to our service team for further investigation and resolution.
  A dedicated escalation agent will contact you within 24 business hours to discuss the issue in more detail and explore the best course of action.
  

  Sincerely,
  

  The Middleby Residential Team

  Customer Answer

  Date: 12/29/2024

  Hi last update we received was Viking's response of:
  Dear ****,
  Thank you for contacting Middleby Residential. We understand your concern regarding the issue with your Viking appliance.
  We apologize for any inconvenience this may have caused. Your case has been escalated to our service team for further investigation and resolution.
  A dedicated escalation agent will contact you within 24 business hours to discuss the issue in more detail and explore the best course of action.
  
  Sincerely,
  The Middleby Residential Team
  
  we never received any further response from them though suspect that may be due to holiday period. if this is able to stay open or alternatively have direct contact for me to call them that'd be appreciated!