ComplaintsforHallmark Hyundai Flowood

• Initial Complaint

  03/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have stated to several service reps at Hallmark Hyundai on Lakeland Dr over a span of 2 years my concern that everything in the MultiPoint Inspection included with an Oil Change (especially the Fluid levels) was not being inspected. Once, I drove off after an oil change and had NO windshield wiper fluid. The inspection paper had "Windshield Washer Fluid" checked as "OK". On another occasion, my tire pressures had been marked as checked and fine. Yet, upon leaving, the numbers in my dash were the same as when I dropped it off. One of my tire's pressures was in the high 20s (they're all supposed to be in mid 30s). After January 2023, customers stopped being given MultiPoint Inspection papers and I was told everything would be put online. At that time it was unknown "where online," exactly.Most recently on March 12, 2024, I spoke with a male service rep about my concerns because my heater was not working properly. He said it could be a fluid level issue and that it would be checked when I brought my car in for the oil change. I had my car serviced on March 14, 2024 paying almost $90 for an oil change (which is about a 50% markup from January 2022). I was ASSURED SEVERAL TIMES that my fluid levels would be checked & I would be told if anything was awry. They were VERY ADAMANT about me paying $160 to get my heater diagnosed.Yesterday afternoon (Mar 27) an "Engine is Overheating" warning displayed in my dash as I was parking my car. Upon checking the Coolant container, there was literally NO Coolant in the reservoir. Upon checking the Inspection summary online, the only thing detailed was my tire pressures. I had Coolant purchased, delivered, and put in my car. After several hours, I drove my car home. The warning displayed again while driving & I had my vehicle towed to the dealership late last night. It seems Hallmark Hyundai is cutting every corner imaginable in the service **** and we, the customers, are suffering from it, while paying exorbitant prices!!!

• Initial Complaint

  10/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2012 Hyundai Sonata Hybrid to Hallmark Hyundai for recalls to be seen to on June 20th, 2023. My car is still there as of October 6, 2023. I was not told that after the recall updates were installed, my car was rendered in drivable and unresponsive until the end of August-early September because of the updates THEY installed. I had force this communication through Hyundai America; I barely received any communication for two months aside from telling me a few parts were in need of replacement. There was never any mention that my car was DEAD until Hyundai America became involved. Some two months after delivering my vehicle to Hallmark Hyundai. The service manager told me that they were attempting to fix it and since then, Ive been given an $2400 estimate for a part that they have said MIGHT fix the problem THEY caused. I tried to file a claim for the company to cover the fixing costs, but its been refused due to warranty. But warranty is moot; Hyundai caused the car to be unresponsive. They will not even buy me out of the car. I want my car repaired of the damage Hyundai caused and if that cant be done, then buy me out. After my car being with them for 4 months now, and being kept in the dark for half of that time, Im extremely ready to be DONE with this.

  Business response

  10/16/2023

  We were able to trade **************** out of her vehicle and into a new one on Oct. 7th. We believe this is resolved. We want to thank **************** for her patience in dealing with the recall process which sometimes is much slower than we would like. 

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Transmission went out in my Hyundai’s Elantra I had to cover the cost of the repair the company stated it was not under warranty I’ve had the car for 5 years. After covering the cost out of pocked when I finally received my car back my a/c compressor went out.

  Business response

  07/31/2023

  The vehicle in question was not purchased from our store. The customer's vehicle was brought into Hallmark Hyundai Flowood's service department on March 16th, 2023 with 186,473 miles on it. The vehicle needed a transmission and also had a recall which we performed the repair for. At the time of the repair the vehicle did not have a warranty, typically vehicles with mileage that high do not qualify for a warranty. The repairs that were completed at our location were completed to satisfaction. We cannot control what occurs months later to another area of the vehicle (air compressor) and would not be able to comment on it unless we were able to diagnose it. If the customer would like us to help by providing a trade evaluation for this vehicle and possibly look over options for replacement, we would be glad to help. 

• Initial Complaint

  12/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2001 Hyundai Santa Fe to this dealership to get a routine check up, Oil change etc. the end of October. I was told it had several recalls they were going to perform as well. When I left after completion the next day my car was was knocking and every time I backed up it would skip a beat. I returned about 2 weeks later (November 8) to say it was acting up and doing things it was not doing before I brought it in. They called and said my transmission was blown out. I asked how did that happen and they were very evasive and said they didn't have the report. I still haven't gotten a full explanation only that they were ordering a part. I decided that I would trade the car in because it's not going to ride right. Only to find out that when they did the value of my car it came back $20k less than what it should be valued at. I was told by the sales person it's because of the transmission and the recalls on my vehicle. Why should I have to eat the cost in value due to their mishaps. I have had this car only one year it has 20k miles all still under warranty. However, whatever they did to this vehicle caused this or they sold me a lemon. Either way I shouldn't have to pay. They have had my vehicle now one month and the lemon law gives them 15 days to repair. Repaired or not they should be responsible for putting me into a new vehicle with no penalties of the value.

  Business response

  12/09/2022

  Our General Manager will be reaching out to you to discuss a replacement option, his name is ***** ********. You will be hearing from him today.  

  Customer response

  12/12/2022

   

   Complaint: ********

  I am rejecting this response because:

  their response was the general manager was going to call me today. I still have yet to have heard from their general manager. Therefore, I am rejecting this response!

  Regards,

   

  ******* *****

  Business response

  12/14/2022

  Our GM has been trying to reach Ms. *****, the phone number listed goes directly to voice mail. he successfully reached her today (12/14/22) Ms. *****'s vehicle will most likely be completed within a week or less and we have every reason to believe that once the transmission is replaced, everything will function properly. Our GM will stay in contact with Ms. ***** and our Service Manager to verify this. 

  Customer response

  12/16/2022

   

   Complaint: ********

  I am rejecting this response because: the GM made promises that they have not delivered on as of yet. The turnaround date is supposed to be Monday. December 19, 2022. The promises were my car completely repaired, detailed, filled with gas, and some sort of monetary gifting since I’ve been paying a car note on a car that I haven’t had in a month and a half . I need to make sure he makes good on all of his promises and  that he’s not doing so just to clear this report.

  Regards,

  ******* *****

  Business response

  12/20/2022

  We are in communication with Ms. *****, we are waiting on the correct parts so that we can make all of the repairs needed. 

  Customer response

  12/20/2022

   

   Complaint: ********

  I am rejecting this response because: I just sent the general manager, Jason Nichols this message. And at this point, I do not feel confident that they are competent enough to handle the repairs needed. The car was supposed to be ready yesterday and they have ordered the wrong part for the car. Now they have re-ordered the part that it’s on backorder so there’s no telling how long I’m still going to be out of my vehicle that they have damaged. 
  

  Good morning 
  I spoke with ****** on yesterday. Looks like we’re back at square one. I don’t have the confidence that my vehicle will be running properly even after it’s repaired. After it more being over a month and a half, receiving a call over a week or two ago to say the part is in, now they’ve ordered the wrong part. You asked me to give you until Monday and now the new part is in back order. At this point I should be in a new vehicle now at cost to Hyundai and financed by Hyundai since all of this is hallmark’s fault. This is absolutely ludicrous. I need an answer today. No one is even saying that all of this stemmed from an oil change, Routine check and recalls being repaired. I didn’t have any issues with my vehicle before then. 

  Regards,

  ******* *****

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