Business ProfileforRick's Pro-Truck & Auto Accessories, Inc

On August 31st 2023, my truck was taken to get airbags installed. Truck was dropped off around 730am. The air bags was installed, but had a busted air line and upon further investigation the wiring wasn’t correct alone with other things that the business (Ricks Pro Trucks) confirmed wasn’t correct. The truck was taken back the following day September 1st. And the issues was addressed accordingly and resolved. After the truck was brought home, the following Sunday September 3rd I was washing my truck upon noticing that the driver side door had been damaged on the bottom. There was bright yellow paint where the damage was. I took pictures and contacted Ricks pro truck, when the issue was discussed there systems was said to be down. Later that day they reached out by email and phone call, saying that the damage was already there when it was brought the first day. They did send still shot pictures of the truck in email claiming the damage was there, but would not send videos of the truck being lifted or lowered the first day to verify it wasn’t done in the lifting or lowering process. They said that per their lawyer that they couldn’t or wouldn’t send video clips of lifting or lowering process of my truck in their shop. They did tell me that I could come see the videos. I called and Informed them I was on my way to view the videos personally since clips couldn’t/ wouldn’t be sent. I immediately got a call back stating that the system was down again. I’ve asked for video clips and can’t get them then I attempt to come look their system is down. I did/ do have dash cam video and audio in my truck at the time, and the card was overlapped or deleted but it is being pulled back to try and recover the audio to see if sound evidence or talking confirms when the damage was done. The video evidence on my end will only show the front of the truck.