Business ProfileforWilson Kia

I contacted Wilson Kia's sales department in August 2022 regarding ordering a 2023 Kia Carnival and trading in my current vehicle. I was able to place an order and was told the current wait time was 8 weeks. At eight weeks I contacted my sales rep for an update and was told "nothing yet" and when I asked if they had an approximate ETA the answer was "no-hopefully soon." Two weeks later, again I reached out for an update - still no update. At 11 weeks, I spoke with the sale rep again for an update, and received a delivery date of 10/31/22. I was instructed to send photos of my potential trade and complete an online credit application. I did so. I followed up the next day to see if any additional information was needed (as I never received a response) and was told that the finance officer had not been able to look at it, but that they would let me know something tomorrow. I did not receive a call. I checked in a week later, and was told that the delivery date had been pushed back to 11/6. I inquired about the financial application, and was told it was too soon to work on it. I contacted the sales rep again on 11/3 to ask if the car would still be available 11/6 and was told that now the date was 11/20. On 11/15 I contacted the sales rep about the delivery date and she informed me that it had been delivered. She also explained that I would have negative equity on my trade and sent over a financial agreement with the potential figures. I explained that I was not interested in taking less than pay-off and requested a new purchase agreement without the trade. She stated the financial officer was "looking at credit now", but I never received an updated agreement. On 11/17 we drove 2 hours to Wilson Kia to complete the purchase. I was asked to complete the loan application again, because the previous one had expired. From there the loan officer had to run the credit and gather the paperwork. Which I was told had already been completed, but apparently hadn't. We arrived expecting to have everything ready to go based on our communication, however, it took almost four hours to complete the purchase because nothing had been started despite being told that it had been. A month after the purchase date, I contacted Kia and explained that I had not received my registration or plate information. I was told that they would have the the lady that handles that contact me. I was never contacted by her. Then I was told that she had been waiting on a title and that she will get it out. On 1/5, I called Wilson Kia and again explained that I have not received my registration or plate information. After looking up my purchase in the system, they informed me that they would send the information out the next day. On 1/11, I received a call from my local DMV, explaining that they received the information and a check, but that it was not the correct amount and that there was also a late fee. I contacted Wilson again and explained that the DMV said that I owe $746.35 to obtain my license. They said they could send a check for the late fee, but they were not responsible for the remaining amount. I then asked to speak with the manager and was transferred to him. I explained what a horrible purchasing experience this had been from the beginning and that according to the DMV, the check was short $746.35. He explained that they were responsible for the late fee, but the other fees were my responsibility because they do not have all of the specific fees available whenever they figure out the amount due. I explained that I felt that if there were unknown fees then those should have been disclosed. But we were never told that our purchase amount would not cover the total of the fees. Furthermore, based off the timeline of events, I am led to believe that the information would not have been submitted to the DMV had I not repeatedly inquired about it. Which I feel like is the responsibility of the company. The manager then stated that he could put me in contact with the person that deals with the registration. I explained that I had already spoke with her. He then stated that he did not understand why I was contacting him if I had already spoke with the person responsible for contacting the DMV. I explained that I was very disappointed with the entire experience and did not feel that I should be responsible for the remaining balance when his company 1. Did not submit the information in a timely manner, resulting in fees and 2. Did not communicate that their company would not pay the amount in full. I also wanted to notify him in the hopes that it was not the companies standard to provide such lousy service. He offered no attempt of restitution. Overall, this has been the most frustrating and unprofessional experience. I had to contact the dealership at every step to acquire information and ensure that the job was complete - which often it was not. I cannot recommend this business to anyone, in fact, I am inclined to warn others about the lack of professionalism, integrity, and thoroughness of this company.