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Business Profile

Transmission

TCI Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

This profile includes complaints for TCI Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I purchased a transmission brand new through summit racing on July 7, 2023. About 7 months ago one of the seals blew, which I replaced out of my pocket. Now, in June of 2024, I started having issues again, towed my vehicle to a transmission shop. The transmission is overheating and venting. The transmission only has 800 miles on it. I have receipt and everything. Called TCI technical support and advised him of the issue, and he said well if you drove it like that for a while it would have an issue. Well, I didnt drive it for a while. I have too much money invested in my car, so as soon as the issue happened, I had it towed. Long story short, look at the reviews, there transmissions go out sometimes within months, luckily mine lasted 12 months until it died. I call technical support and all they wanted to do was find away to say its my fault. How is it my fault when I spent $4k and within a year its no longer good. I reached out to the company and the rep ***** trying to assist even though it has less than 800 miles. Its a 71 cutlass, which I rarely drive it which makes it even worse. I would like something to be done. In the print it says 90 day warranty. ****, it took me 6 months to get the car together. The car only has 800 miles. I would need some assistance such as warranting this bad transmission, ship the new one to a shop and have the crappy one sent back. The transmission i purchased was this TCI-371016 and its a piece of c*** BBB, please look at the reviews, this business shouldnt even be in business. It takes months, if not years to build a classic car and they wont stand by their work.

      Customer Answer

      Date: 07/30/2024

      I would like to dismiss case, the company reached out to me and we have settled the issue

      Business Response

      Date: 07/30/2024

      The customer has been contacted by the ********************** warranty manager. We have arranged pickup of the transmission for inspection and repair.

    • Initial Complaint

      Date:12/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent torque converter to them to get flushed out after transmission gave out. Torque converter arrived at their facility on 10-26-23 and still have not received it back. Have called every week to find out what is going on with no answer. Said they had it done and would be shipped out 11-20-23 and I would have it by 11-23-23. Did not receive on that day. Last 4 times Ive called they say it is done and in shipping but doesnt have a ship date and they would make some calls and call me back but have never received a call back.

      Business Response

      Date: 12/19/2023

      Customer has been contacted and a resolution has been made.

    • Initial Complaint

      Date:08/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought this transmission on April 26th from Summit Racing for A complete custom 4x4 build. Just got it running on 8-1-23. Transmission has multiple leaks from factory sealed locations. I called to ask if I could take it to a transmission shop to have them fix it, and was told no, I am supposed to take the transmission out, put it in a crate, and ship it back. They know no one will do this for a leak, and they even stated that sometimes their guys forget to put in the correct seals. I asked for the part at least to fix it, and was told no very rudely, they don't do that. I have already spent 300 dollars at a repair shop to fix these leaks to no avail. They said the mating surfaces have bad pitting as they just rebuilt a used transmission that was in bad condition to begin with. I can't believe this company is still in business.

      Business Response

      Date: 08/14/2023

      Customer has been contacted and we have provided a few possible solutions to this issue.

    • Initial Complaint

      Date:03/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i bought a TCI lock up kit from TCI AUTOMOTIVE for a 700R4 ****** and it has a DEFECTIVE pressure switch in it...my machanic has called TCI at ************** for TWO days now and left messages and still NO ONE has called back to HELP fix this issue? please call my ********... his name is ***** at ************ to REPLACE pressure switch so I can get my ***** BACK on the road

      Business Response

      Date: 04/18/2023

      The customer has been contacted and a resolution has been reached

      Customer Answer

      Date: 04/18/2023

       
      Complaint: 19630179

      I am rejecting this response because: They contacted me a Week After We found the Solution on own Own.. We CALLED Daily for Help and Gave UP after 3 days and Found our OWN solution

      Sincerely,

      **********************************

    • Initial Complaint

      Date:03/22/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #*********** December 29, 2021 - I placed an order with TCI for a StreetFighter AODE Transmission '93-'95 4 speed overdrive in the amount of $2,520.95 *********** website advised this was in stock. I spoke to a representative to later confirm they needed parts to build the transmission which caused significant delays and after they received parts to build ********************* confirmed the transmission wasn't passing the dyno test which was causing additional delays. The order was not shipped until 08/22/2022. TCI tested this transmission 08/22/2022. The delays pushed the installation back with my mechanic. My mechanic recently installed the transmission this month (March 2023) and contacted me Monday March 20th 2023 to advise the transmission is not engaging into 4th gear (overdrive). I've been contacting TCI with the number they provided for transmission help **************. I'm unable to reach any representatives. I have left a message, sent an email and submitted a request for assistance on their website 3/20/2023. This is entire experience has cause me significant stress mainly because I have had very limited service. This was a significant purchase and I feel like I was sold a defective product. This should be under warranty. I hope they can approve sending me to a transmission shop locally to help fix this at no expense to me. Please help.

      Business Response

      Date: 04/06/2023

      The customer has been contacted and a resolution has been made 

    • Initial Complaint

      Date:02/21/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 350 turbo trans.TCI super street fighter from Summit racing. Was advertised as new. And could handle up to 775 hp. Well after driving 6 times around my town i noticed a vibration. So after further inspection, I found that the bellhousing on transmission is cracked 3/4 way around. I contacted tci, was told that no they wont fo anything about the faulty part. They also told me there transmissions are rebuilt. Not new as advertised. I spent $2400 on a transmission that was mislead to be brand new not old soft rebuilt stuff. Now im with out a transmission. And TCI was very nasty with me about it. My next step is talking with my attorney.

      Customer Answer

      Date: 02/21/2023

      Would like to cancel at this time. Tci contacted me and promised to trade broken part for new. Free of charge.

      Business Response

      Date: 02/22/2023

      Customer has been contacted and a resolution has been reached.

      Customer Answer

      Date: 02/22/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

      Sincerely,

      *******************************
      1813 *****************
      *****, ** 45356

    • Initial Complaint

      Date:02/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased torque converter and it broke internally. Motor is rebuilt and transmission. Is rebuilt only **** miles on every thing . I need my money back please call me ********** ******

      Business Response

      Date: 02/15/2023

      TCI Has offered me a new torque Converter that summit sent .and  gasket sets and filter pan gasket and two cases of transmission fluid .I am happy with there offer .

    • Initial Complaint

      Date:11/04/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 512502 750hp c4, had a bad input shaft that was stuck when I received it, sent it back and they let it sit for a few weeks and stuck a inspected tag on it and sent it back out to me with the exact same problem and nobody will get back in touch with me. Just found out today after having a local shop pull it apart, its nothing more than a stock rebuild 3 clutch c4 with a transbrake. False advertising at its finest as itd grenade itself behind a ******

      Business Response

      Date: 11/07/2022

      We will have a TCI tech reach out to you, to discuss your issues and work towards a resolution.

      Customer Answer

      Date: 11/08/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

      Thank you to ************, very easy to work with once it got put into his hands. Cant ask for anything more than his offers. 

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