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Business Profile

Dumpster Services

Four C's Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dumpster Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have cancelled services with this business but they are not allowing me to cancel. They are wanting me to keep paying and say they take me to collections.

    Business Response

    Date: 04/08/2025

    In reply to the complaint for *** **** 60 White Oak. *** Called on 01/20/25 calling about his bills and missed pickups. After reviewing Kens account it shows our driver was at his house each week for weekly trash collection. We have each driver interaction noted on his account with dates and exact times. After discussing the missed pickup with *** he admitted that he was simply hoping for a credit as unfortunately he was not able to afford his bill. We do have more affordable plans for seniors and well as those with less trash. Mr **** was not interested. All customer bill were due on 01/01/25 the first day of the quarter. Our company policy is to apply a $20 late fee to the account after 14 days, after 20 days accounts are suspended until payment is made to restore the account. *** never once asked to cancel his account until 03/12/20/25 in which he had left a very rude and disrespectful voice mail on our business phone. *** states he wanted to cancel the contract, He is confused as he have NO contracts. He simply owes for the services performed. We went above and beyond for *** offering to prorate the bill for only the pickups we went to his house for as well as dropping the $20 late fee as a courtesy. *** would not accept this offer. His demand was to have free service up until his last pickup on 02/04/25 at 4:56PM.  Unfortunate this is unrealistic as we are a business with overhead, it cost a lot of money to send a very expensive truck to his residence every week, with a driver who is compensated as well as fuel, insurance and wear and tear such as tires and oil. The original full balance on his account is $95.00. Our offer of dropping the late fee and him only paying for 3 pickups in January $19.61 is the absolute best we can do as he did receive services. One pickup on 01/29/25 did not occur as he was suspended for non payment. He had one final pickup on 02/04/25 driver reports trash not out. He was not charged for this pickup either. If Mr. **** would like to pay his final bill that is fine and we will adjust it accordingly as stated above. Other wise the bill will be sent to collections followed by a lien filed on the property for services rendered and not paid for. All bills are due the 1st day of the years Quarters 01/01  04/01  07/01  10/01 If you need any more clarification please do not hesitate to reach out. We will attach a screen shot of his account drivers interaction log as well as the account notes. 

    Business Response

    Date: 04/09/2025

    KENS PAYMENT HISTORY HAS BEEN ATTACHED. AS WELL. 

    Also *** **** is not a customer of Four C's ******************** he has never done business with that company. He has only done business with DC Disposal in which he has always paid late. He has had several late fee's waved he has been helped a lot since we have provided services to him. He is simply trying to bully a small business into giving him free services. We ask this to please be removed as it has NOTHING to do with our roll of business. *** is responsible for the balance on his account with the other company. If you have any questions please call ************. Thank You!

Four C's Services LLC is NOT a BBB Accredited Business.

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