Complaints

This profile includes complaints for AirMedCare Network's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AirMedCare Network

  1800 Air Medical Dr West Plains, MO 65775-4500

• 

  AirMedCare Network

  PO Box 948 West Plains, MO 65775-0948

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately May of 2023 we decided to purchase a membership for the $199.00. Within one month we received a notice that the company was pulling out of our area and that it would be 6-8 weeks before we received a refund prorated if we called and asked for the refund which my wife did. The woman was short and **** but said they would process our refund. It is mid September and today I called the business and I received the same attitude and was again told that it would be 6-8 weeks before we receive our prorated refund of $198.00. It has become manifest that there will be no imaginary refund. Being elderly, we thought that paying for this life saving service would be extremely beneficial when we answered the professional looking ad. We now know we have been scammed. How does it take even one week to write a check?

  Business Response

  Date: 04/15/2024

  Beginning on 9/11/23 our customer service representatives were in contact with ************** and a refund was requested to be issued internally due to service discontinuation in ****************** area.  Admittedly, there was a software problem that delayed his refund request being included in our first monthly refund batch, ************** received and cashed the requested refund check on 11/1/23.We apologize for the delay in processing of ****************** refund but, if there are no further concerns with this request, we are marking it closed. 

  Customer Answer

  Date: 04/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an invoice for annual membership on December 29, 2022 and paid it that day. I received another invoice on January 23rd 2023 and paid that AGAIN believing it was because my original payment was not received. NOW I find out they billed me two times and the second time gave me another account number. So now I've paid for TWO memberships (for 2 years each) and I do not need TWO memberships. I have called them several times, the first on January 30th 2023 when I discovered the over charge and spoke with "BUD" at 10:47AM - he informed me he would follow up in a few days. I have never heard back from him and when I tried to call him back I was directed to the corporate line and have now left at least 10 messages - they promise to call me back but do not. I would like to resolve this. I do not want money back - they can use the 2nd payment to go toward the 5 year membership. i just want some one to deal with this. It's now March 14th 2023.

  Business Response

  Date: 04/03/2023

  We have resolved this dispute by extending the membership per the members request. We have inactivated the duplicate account and moved all funds to the primary account. The account number is ******* and the new due date is 01/23/2029. 

  Customer Answer

  Date: 04/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************