Business ProfileforRapid Response Inc.

March 11th, 2022 Rapid Response picked up a couch and love seat from my home the I purchased from ****** ********* and damaged my front door. I took pictures, sent them to ********************** she then contacted ***** Whalen at Rapid Response. ***** came and looked at the damage, asked me to get estimates which I did and emailed them back to him, weeks went by, I left messages, sent email after email, I was put off and then received an email from Rapid Response telling me that i had to file a claim with MY HOME Owners insurance for this type of "instance", see the entire email from ***** below on on June 21st, 2022: I then tried calling him 3 times, left a message for the Owner, they did not return any calls and completely stopped communication at this point. **** *******, I apologize that I did not get back to you the other day. I had spent a few hours gathering all the information I was told to gather and get to you and lost track of time. The independent contractor that the claim is against is no longer with the company. This does not take away from the validity of the damage claim at all, it just prevents me from "walking you through the process", if you will. I have attached the Insurance information for the responsible party for you and will be happy to provide any of the delivery information you need/ request in regards to your delivery. This is not meant to be another task on your part at all. I have been told that in this type of instance, generally the homeowner lets their homeowner's insurance know of the incident and they complete all the leg work on your behalf. I am not an insurance agent so please do not make decisions on my word by any means, I am just trying to make this as simple and easy for you as I can without being inappropriately involved.