Business ProfileforDouble Image Companies, Inc.

We purchased a home from **************************************** in March 2022, the sod was not installed until July. Double Image is the sub who installed the sod. Mostly high school kids installing that didn't know much.There are big gaps, edges laid on top of each other, random chunks of sod thrown on top of bare spots. The biggest issue is that 3/4 of the front yard was already brittle and going brown the day they installed it.Double Image recommended 2 maybe 3x per day for 20 minutes. We immediately installed a watering system and watered 3x per day EVERY DAY for 20 minutes. All the areas in the front yard that were ***** when installed have died since (writing this in September 2, 2022).We reached out to ******** to let them know the sod was installed poorly and the sod itself was very dry/brittle and brown the day they laid it. We asked them to have Double Image come out to see the issues and they wouldn't give us the name of the sod company or come out and look at the yard. We called Double Image in mid August to look at the lawn. The next week they came out (without letting us know) and said that it was dead because we must have not watered it enough and it was in the direct sunlight. We let them know we watered it 3x a day for ************************************************************ the EXACT same direct sunlight and was living and growing perfectly. We told her that was not the cause but rather the condition of the sod when they laid it that day. We again requested for someone to help with this situation.We have not been contacted by ******** or Double Image since. We are left with a front yard full of dead grass, a real eyesore in our new neighborhood, and faced with having to completely remove and replace the dead sod at our expense. We are extremely disappointed at the quality of the ********************** but mostly that Double Image will NOT accept responsibility for the dead sod that we are left with I would NOT RECOMMEND Double Image at all.

In response to this review, we feel we must explain our situation and limitations. Our contract with the home builder requires us to go through certain channels in order for repairs to be done. We cannot overstep the builder; however, we asked that **** email us pictures so we can help get the ball rolling. We never received any emails or further correspondence from ****. Our offer of help still stands if **** would like to email photos and any related information.