See Hours
| Monday | 7:00 AM - 8:00 PM |
|---|---|
| Tuesday | 7:00 AM - 8:00 PM |
| Wednesday | 7:00 AM - 8:00 PM |
| Thursday | 7:00 AM - 8:00 PM |
| Friday | 7:00 AM - 8:00 PM |
| Saturday | 9:00 AM - 5:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
About
Important information
- Additional Info:Consumers should take into consideration the company's size in relation to its complaint volume. BBB has determined that the complaints received against etrailer.com are normal for its industry and the company has been responsive to all concerns brought to its attention.
Overview
BBB Accredited Since: 10/21/2011
Years in Business: 27
Payment methods:
Visa, MasterCard, Discover, American Express. Any Debit card with a Visa or MasterCard logo.
BBB Accreditation & Rating
About This Business
Products and Services
Business Details
- BBB File Opened:
- 7/1/2004
- Business Started:
- 1/1/1998
- Business Started Locally:
- 1/1/1998
- Business Incorporated:
- 1/1/1998
- Type of Entity:
- Corporation
- Alternate Names:
- Etrailer Corporation dba Etrailer.com
- Business Management:
- Mr. TJ Bross, Senior Manager
Additional Contact Information
- Principal Contacts
- Mr. TJ Bross, Senior Manager
- Fax numbers
- Other Fax: (636) 887-9363
- Additional Phone Numbers
- Other Phone: (636) 887-9300
Additional Information
- Refund and Exchange Policy
- Within 60 days of receipt of your shipment, you may return any new, unused, and uninstalled item for a full product refund. No questions. Simply contact our Customer Service team for a return authorization number. They will give you instructions on packaging your return and the best address to send your package for quick processing of your shipment. Items covered by our risk free guarantee never have a restocking fee unless the complete item is not returned.
If your shipment arrives and is missing any parts please let us know. Just contact us within 5 days of the receipt of the order and we will have the missing parts shipped to you from the quickest source available. Our customer service associate will discuss the delivery time frame with you.
Please note that we cannot exchange items. Simply place a new order for the items you would like. When the original order is returned a credit will be issued for the items.
You can also cancel unshipped items. Contact our Customer Service team at 800-298-8924 to find out more about how to cancel your order.
Problems or Questions?
If you have any problems with your order, please don't hesitate to Contact Us online or toll free at 800-298-8924.
Refunds
Please allow 7 business days from the date we receive your shipment for the processing of your shipment and the credit back to your account that was used for the original purchase. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error. Once completed the return will show as part of your order history which can be viewed here.
Packing and Sending Your Return
Simply include a copy of the return authorization email from our Customer Service team with your return, and wrap the package securely. Returned items need to be in their original packaging. Clearly mark on the outside of your package the RGA number. For your protection, we recommend that you use an insured shipping service that provides delivery confirmation such as UPS or US Mail.
Gift Cards
Gift cards are not refundable and cannot be exchanged for cash.
NOTE: Customers are responsible for any actual outbound shipping charges. - Business Categories
- New Auto Parts, Online Shopping, Retail Stores, Trailer Parts, RV Equipment, Trailer Hitches, Camper Parts
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