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Business Profile

Association Management

Personalized Association Management
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like this company investigated for financial reasons. I am not getting statements as requested and billing information is not always accurate. The company also revoked my pool pass for myself and children when we are under a heat advisory. The company is not following laws by ** in regards to HOA, no proper hearings are held and punishments decided without hearing. I have had my personal information/space violated. Company had walls torn down on storage areas and did not notify owners. The company had a maintenance man remove my children from the pool area while under heat advisory. During winter storms we are without proper snow removal.

    Business Response

    Date: 07/06/2025

    My company is employed by the Association and we take our direction from the Board of Directors and the governing documents of the Association.

    Ms. ****** asked for a statement of her account on June 23 and it was sent to her on June 26.

    Ms. ******** pool pass was revoked for two weeks as she was not following the posted rules, in addition to making threatening remarks to a Board member.  The two weeks has passed and Ms. ******** pool privileges have been reinstated.  

    There was a sewer back up in the building where her storage area is located.  Due to the emergency, the independent contractor did have to tear down drywall to prevent further damage.  The walls have since been reinstalled.

    The Association contracts for snow removal.  During the heavy snowfall in January of this year, the Association's contractor did not respond promptly and the Board had to secure service from another contractor.  

    The Board holds monthly meetings and owners can attend to discuss violations, maintenance concerns, etc.  Ms. ****** has lived in the community since March 2024 and has not attended one of these meetings.

     

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