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Find a Location

Peterbilt of Springfield has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Peterbilt of Springfield

      3026 N Mulroy Rd Strafford, MO 65757-7213

    • Peterbilt of Springfield

      2350 Sauget Industrial Pkwy Sauget, IL 62206

    Business ProfileforPeterbilt of Springfield

    Truck Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Peterbilt of Springfield has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Peterbilt of Springfield

        3026 N Mulroy Rd Strafford, MO 65757-7213

      • Peterbilt of Springfield

        2350 Sauget Industrial Pkwy Sauget, IL 62206

      Location of This Business
      3026 N Mulroy Rd, Strafford, MO 65757-7213
      BBB File Opened:
      1/22/1996
      Business Started Locally:
      1/1/1988
      Alternate Business Name
      • TLG- Peterbilt of Springfield
      • TLG - Peterbilt of St. Louis
      • The Lawson Group
      • Peterbilt of St. Louis
      Business Management
      • Mike Headley, Controller
      Contact Information

      Principal

      • Mike Headley, Controller
      Additional Contact Information

      Fax Numbers

      • (417) 869-7738
        Primary Fax

      Phone Numbers

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/10/2021

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      I came from TN to IL on 04/19/2021 to purchase a 2014 Used Volvo Truck from Peterbilt of Sauget IL. (The Larson Group). I did not leave the shop until 04/20/2021. The truck I came to purchase was not ready. The truck they sold me had just come on the lot the day prior. I've had this truck 1 month and upon doing my first run I am already having issues. They SOLD me a TRUCK with NO OIL!! Also, my truck is displaying 2 codes. Long story short, this vehicle WAS NOT fully inspected and ready to go on the road before they sold it to me. I spent over 24 HOURS in their shop/dealership waiting for them to do their due diligence. Now, I am looking at a repair charge (EGR coolant ruptured and air charger) of $6K!!!! I haven't been able to run my business or make money. The lack of professionalism/ service is disgusting. BEWARE. DONT PURCHASE from this dealer. I called the GM and my sales rep Joel Haupt and spoke with them and they said there is nothing they can do. THIS IS BAD BUSINESS.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Carl C.

      1 star

      12/11/2022

      The Peterbilt shop at this location ran my trucking company out of business literally. My wait time to get in shop for repairs was over a month . This happened three times . They charge me an high estimate , I suggested getting some repairs now and some later they got upset with me. Independent contractor will all be charge the most and treated with nonchalant care.

      Local BBB

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