Business ProfileforCrestwood Dental Group - Dr. James Maxwell

Per serious problems with this partial made by Crestwood Dental Group, Dr. ***** ******* in April/May of 2023. After receiving this partial I had to request several return visits to make adjustments to this partial, to remedy "painful misfit problems" with this new partial. In the time since these adjustments, meaning "grindings" done to partial by Dr. ******* in an attempt to reduce pain and correct misfit problems. Since those grinding adjustments, I have been experiencing additional, prolonged ongoing problems. I'm experiencing uncontrollable drooling out of the left side of my mouth both alarming and embarrassing. I also have been experiencing uncontrollable whistling noises when pronouncing certain S sounds, etc. also devastating and embarrassing. The cost of this partial was $2,020. Dr. ******* also required and performed a crown, I am concerned about ongoing sensitivity when drinking cold liquids. I expressed this to them. I have paid Crestwood Dental...$1,403 plus $933.50 plus $221 plus $1,200 for a total paid of $3,758 to date with most recent payment of $1,200 being made on 5/15/23. After my treatment plan was substantially completed, Crestwood Dental refused to accept my Blue Cross Blue Shield Anthem Medicare Advantage Plan which provides me a guaranteed $1,500 per year toward partials, crowns and dental work. (I am 72 and living on a monthly $1,378 in social security). Now this August 2023, Crestwood Dental is demanding a final payment of $300. However before any more payments are made, Crestwood Dental must fully remedy these serious defects and deficiencies. "Re-make it digitally per their written claim." However, their only offer is to put me thru more grinding "adjustments" which are in effect wild guess attempts, subjecting patient to office experimentation in the hope they can somehow grind their way to correcting all imperfections and irregularities caused by their poorly executed group impression process. Grinding has never made partial fit tighter or more secure. In addition to above I was misled and I believe cheated by Crestwood Dental. They explicitly promised they were a Digital Dental Practice. No goop, no gag, no problems. They specifically presented that in writing. However, during treatment, they explained the labs they choose to not do digital partials. They had at first claimed it was due to "patient circumstances." I pointed out my 2 previous partials from ******* ****** were digitally made and the digitally made palette was a perfect fit, comfortable and a strong secure fit as well as problem free. ******* ******, however, on my most recent 2022/23 partial, the teeth were placed crooked! Giving me a horrible "toothless look" smile. They refused to remedy saying I should accept as is. That was my 2nd effort, my 3rd was Eureka Smiles. The partial they made had teeth set straight but having been a goop impression process and made of metal, was so poorly fitting it was extremely painful! They started doing adjustments (grindings) making partial less painful but resulting in partial becoming so loose, it would "fall out while talking!" making it unusable! Now Crestwood Dental wants to to do the same "grinding adjustments" experimenting, which I believe can only lead to the same result as was the case with Eureka Smiles. I have had these partials since I was 14 years old, 58 years is more experience than most dentists have. Note: Before 2022 my partials had always been a perfect fit with teeth set perfectly straight.