Business ProfileforWindow Source Of Springfield

I needed some windows replaced and found the Windows Source online. I contacted them, and **** came out. **** offered different types of windows, but advised to get the kind they had more readily available. He warned that if I went with the other options, shipping time would be much longer. For this reason, I chose the cheaper option. He said it would be 6 weeks and it ended up being 12 weeks. On the install day, Ralph came. He began measuring the openings which were previously measured and ordered by ****. Ralph became very upset and said that **** measured the windows wrong. He went outside and called ****. He proceeded to install the windows, but said it was going to take much longer because they’re not the right size. He said he was going to have to replace the trim because it’s going to have to be cut out and replaced, due to the wrong sized windows. I asked if he could get the primed white trim when replacing, to which he responded it shouldn’t be a problem. I had an event I had to leave for that evening, and told **** that before scheduling. I left before the job was complete, so I didn’t see the finished project until that evening (this was Friday). To my surprise, they left unfinished, raw, knotty pine with stamp marks as my “trim”. They didn’t caulk one window, and the others they caulked, were done very poorly. They ripped a whole in the screen which **** said he would fix, but never did. **** was supposed to come look at my complaints, but didn’t show or call. Instead, he sends me a book for the other half (half down, half after completion) minus $200 for paint. I’m very disappointed that they even installed the wrong sized windows to begin with, but then they didn’t fix, or even come look at my complaints. They seem to just want Mooneyham, but not care about customer satisfaction.