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Business Profile

Sporting Goods Wholesale

CrossBreed Holsters LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Wholesale.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/01/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Crossbreed holsters ** on 4/1/25 today is 5/1/25 they claim that that once they receive the order they will ship their product within 2-3 weeks, Ive had some feedback back with them and Ive **pied all **nversations with them, the last **nversation was a text from a worker she stated the lost power due to a tornado that wasnt a direct hit but lost power not sure when they would resume business ( understandable) but its already been close to 5 weeks that doesnt excuse the time they had to ship their product product!.

    Customer Answer

    Date: 05/01/2025

    Hello *****, 
    I sincerely apologize for the delay in my response. I was out of the office yesterday due to a power outage caused by the tornado on Tuesday.
    I have checked your orders, and you placed two on April 12th and one on April 23rd. The two snapslide holsters ordered on April 12th are still in production. Unfortunately, we are a few days behind schedule due to the power outage and subsequent shutdown. I genuinely regret any frustration this may have caused.
    Based on our production team's current progress, I expect that these orders will be finalized sometime next week and shipped shortly thereafter. You will receive an email notification once your orders are ready to ship. 
    We appreciate your patience and understanding given the recent weather challenges. Please keep in mind that our holsters are handcrafted. We do not keep any stock; each holster is made to order, which can take a bit longer. We take great pride in the time and effort we invest in each holster, ensuring it is comfortable, durable, and something you will truly love. Thank you for your understanding.
    Thank you for choosing Crossbreed,
    *********

    On Wed, Apr 30, 2025 at 5:05 PM, ***** Dann <***************************> wrote:

    Business Response

    Date: 05/01/2025

    Hello *****, 
    I sincerely apologize for the delay in my response. I was out of the office yesterday due to a power outage caused by the tornado on Tuesday.
    I have checked your orders, and you placed two on April 12th and one on April 23rd. The two snapslide holsters ordered on April 12th are still in production. Unfortunately, we are a few days behind schedule due to the power outage and subsequent shutdown. I genuinely regret any frustration this may have caused.
    Based on our production team's current progress, I expect that these orders will be finalized sometime next week and shipped shortly thereafter. You will receive an email notification once your orders are ready to ship. 
    We appreciate your patience and understanding given the recent weather challenges. Please keep in mind that our holsters are handcrafted. We do not keep any stock; each holster is made to order, which can take a bit longer. We take great pride in the time and effort we invest in each holster, ensuring it is comfortable, durable, and something you will truly love. Thank you for your understanding.
    Thank you for choosing Crossbreed,
    *********

    On Wed, Apr 30, 2025 at 5:05 PM, ***** Dann <***************************> wrote:

CrossBreed Holsters LLC is NOT a BBB Accredited Business.

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