Business ProfileforBradford Park Veterinary Hospital

Communication is horrible, I took my pup in 3 different times for same problem , Dr said he would share information with MU in Colombia, Mo and get back with me, but It would probably be after Thanksgiving before they got back to him, I hadn't heard anything so I called the Thursday after Thanksgiving to see if he had heard anything yet and what the plan might be, the receptionist said she would have him call me by the end of the day. Never got a call, that following Tuesday the receptionist calls and says the dr said he doesn't have time to get with MU and for me to call and make appointment with MU, I explained to her that the dr said he was going to get with them and share medical records and get back with me thinking she had been misinformed, she said well thats all I know is what he told me. I was very upset because my pup is in alot of pain and she tells me he doesn't have time. I called MU and they said they need my pups records and to talk with the dr. , so I called Bradford Park back and explained this to the receptionist, she said she would tell the Dr. and i asked her if I had done something to make him mad, she laughed and said I just do what I'm told, this was funny to her that I was upset, she had me thinking he didnt have time to deal with my case. She then told me that he said for me to call MU because he didn't have time.. but then she added that he said he would get with them when he had time, well that changed the whole scenario, I said well you didn't say that the first time, she laughed and said I will let him know what MU said. If she had told me the whole story from the beginning that he said he would get with them when he got time I wouldn't have thought he was just saying he didn't have time too deal with my situation, im not sure if she gets a kick out of giving misinformation or she has dementia but which ever the case they definitively need to make some changes! I will say the Dr.s are great and knowledgeable!