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Business Profile

Used Car Dealers

Xpressway Motors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We test drove a 2014 ************************* car and then we decided to purchase the car the next day. After about four days I was at a stop light and when I would accelerate the car would start shaking and then act like it wanted to die, but it would not die. It seemed like it would shut done. I took it back to the car lot and I had ***** the owner test drive the car and it did do the shaking but it did not do it as bad it had done before. He stated often that six gear cars will do that. We took the car to a mechanic and it hooked it up to a machine to see if any code would throw but no code would show. So, the mechanic drove the car and it did the same thing to him with the shaking, and he stated that it was the transmission. The mechanic does not do transmission work but he did refer us to someone who does. The mechanic informed us that it would be a $9000.00 repair, and that we might find something in a salvage but they are not always successful if you can find something to match up with the car you have, or purchase a brand new transmission. We returned to ***** at the car lot he said that we needed to purchase a different car off of his lot comparable to both so he wouldn&#**;t lose money and we would have a car. The other car on the lot was a 2015 Rav4 ******* we paid $10250.00 and the asking price for the 2015 Rav4 ****** was $2**99.00. That is a more expensive car than want I was looking for. I would like a refund back in the amount of $10250.00.

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