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Business Profile

Used Car Dealers

Fat Raptor Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently bought a Ford ranger 03 from them. I started having engine trouble. So I took it to *** Auto here in Springfield. They went over the vehicle and said it needed a new engine. After only having the vehicle for less than 3 weeks. After hearing that news I called fat raptor Auto. And asked if he would help at all. At the time I thought there was a lemon law in Missouri. After getting a hold of a lawyer I found out the lemon law only applied to certain years. My vehicle was not new enough. The owner of fat raptor said I should have got the warranty. The vehicle was 5999 I had 5860. He told me he would take the 90 days off warranty but I still thought I had a 30-day.

    Business Response

    Date: 12/12/2022

    We offer a warranty on every vehicle we sell for the sticker price, when a customer cannot afford the total price we what we can to accommodate so the person can afford said vehicle.

    This particular customer could not afford the asking price of $5,999 of a 2003 Ford Ranger, he asked if we would take $5,680 at which time I explained to Mr. **** we can do that price but would have to exclude the 90 day warranty, he agreed and purchased the vehicle on AS-IS contract that was signed and dated by Mr. ****. In addition we have never restricted our test drives and have always allowed our potential customers to take the vehicle to whoever they see fit to asses the vehicle before purchase, and warranties are explained thoroughly.

Fat Raptor Auto Sales is NOT a BBB Accredited Business.

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