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Business Profile

Upholstery Fabric

Rons Custom Interiors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Upholstery Fabric.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lived in ******, ** until June 2023.On December 5, 2024, I placed an order for a piece of memory foam 15" x 15" x 3" from ***** at ***** Upholstery. I called her on December 8, 2024, she replied "not in yet, we don't keep that in our shop".Called her again January 15, 2025, "supplier has not called me. I will call supplier".Now it is June 11, 2025. She has never called me with any information.I have purchased the same type foam two times previously and she seemed helpful, even mailed one to me in **********If their other customers have to wait over six months, they too will be filing complaints.

    Business Response

    Date: 07/02/2025

    Unfortunately, the item in question was never order for the customer. Therefore, there is no refund of $125.00 due because nothing was ordered or charge to the customer. If you need further clarification please contact me directly at ************ ask *****. 

    Customer Answer

    Date: 07/02/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. I will just share my experience with ***** and ask all  my friends to NOT use them.

    I did place an order with ***** and called twice, weeks apart for status and was told by her that she had not heard back from her supplier, when she dropped the ball and never ordered my item.
     
    Sincerely,

    ****** *********

Rons Custom Interiors is NOT a BBB Accredited Business.

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