Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tree Removal

Canopy Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In late June 2025 we had a wind storm so we hired Canopy Tree Service to clean up tree damage and ***** removal. We paid them when they came out early July in full for both cutting up the rest of the a tree that had blown over ***** and all. They said theyd be back in a week or two to finish the job. So we paid in full in good faith because they had done work for us before. We have called several times and they refuse to even give us a date. We have been waiting because we have a new fence going in and have to keep putting the fence company off. We have dogs and for the safety of them we need to get this ***** removed so we can proceed with the new fence. We have been nice about this but I think the tree company needs to either get the job done or refund our money. I wouldnt recommend them to anyone knowing how they failed us and their word is not worth anything.

    Business Response

    Date: 09/15/2025

    We completed this job on Sept 5th. Before then, we did not accept the payment, but the husband was very insistent on giving us the check, so we accepted it. We only collect the payment until the entire job is completed and at the time we had notified them that we would have to come back to get the ***** due to inclement weather. We also let them know that it would take weeks before we can come back to finish the job and they acknowledged this. 

    Business Response

    Date: 09/15/2025

    We completed this job on Sept 5th. Before then, we did not accept the payment, but the husband was very insistent on giving us the check, so we accepted it. We only collect the payment until the entire job is completed and at the time we had notified them that we would have to come back to get the ***** due to inclement weather. We also let them know that it would take weeks before we can come back to finish the job and they acknowledged this. 

Canopy Tree Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.