Complaints

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• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 20900599
  
  I am rejecting this response because:
  
  There is absolutely nothing to debate here. There is nothing legal about this business and closing firm pre-dating a deed that on that date wasn't reality, and filing it. 

  The laws of the state of Massachusetts clearly state the deeding process and that everything must be truthful. This company filed a deed that was inaccurate with a multitude of errors on the date that they filed it on. It must be null and void. There is no debate and this response is full of nonsense just like the other responses from this "*****************************". 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/21/2023

  First off, I have provided all correspondence and emails that we have had with ****************. I also provided the signed Purchase and Sale Agreement which shows all of the details of his purchase and his signature showing he was aware of the details. 

  Per the emails you can see that he did attempt to cancel both purchases he made and while we were not able to cancel the property in question (as it was too late per the resort) we did cancel the other property.

  In order to make this process as smooth as possible, we have our clients sign all documents, including the deed, at the beginning of the process. The clients signed their documents on April 7, 2022 and while the agreement with the compaintant is not until a later the date, the county requires the date of the contract to be when our clients signed the deed, April 7, 2022. 

  The complaintant states that the filed date is April 7, 2022 which is incorrect which is shown by the recorded copy, which he also provided which has a filed date of May 9, 2023. 

  All other information that is provided that the compaintant states is not true is the information which he provided us on the purchase and sale agreement. 

  Also worth noting is the client was told, via the Purchase and Sale Agreement that he would receive free usage. Due to the resort taking a signficant amount of time to process the transfer, he did not receive any free usage by the time the transfer was complete. Instead, he was told to send us the proof of payment and he will be reimbursed so that he receives his free usage as promised, a practice that we have done time and time again to do right by our buyers.

  As you can see in all of the emails, each time there is an answer to a question or complaint, the complaintant finds another issue which we are also able to respond to. We have also offered to transfer this property out of his name which will require a fee which is required by the resort. We have attempted to right each problem that the complaintant brings up, even if it was no fault of ours, but he has not accepted any of the reasonable solutions.

  Business Response

  Date: 11/27/2023

  We have offered multiple solutions to each of **************** problems and he has rejected each of them. This has included paying for his maintenance fee for 2024 so he receives free usage. We also do not have any problem transfering his ownerhsip for him at cost, a solution that has also been rejected. He signed his purchase and sale agreement acknowledging he understood what he was buying and all fees associated with it, and now that his fees are coming due, he is fighting us on it and not willing to work with any solutions he has been given.

  Customer Answer

  Date: 11/28/2023

  Complaint: 20900599
  
  I am rejecting this response because: this statement by this business is not true. The company said that they would transfer the property back to them for the cost of the transfer, which is $299 per the resort, which I would have gladly paid despite the fact that this deed was improperly transferred to me in the first place. They quoted me a figure of over $1,500 for this. That is a major discrepancy, and obviously typical of the very predatory tactics that this and other timeshare exit companies constantly employ in order to drive their ethically questionable profits. 
  
  
  
  Sincerely,
  
  *********************