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Business Profile

Tire Dealers

RNR Tire Express & Custom Wheels

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

This profile includes complaints for RNR Tire Express & Custom Wheels's headquarters and its corporate-owned locations. To view all corporate locations, see

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RNR Tire Express & Custom Wheels has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the tires about six months ago, front brakes replaced in January. After this I had my tires aligned in March and had them realigned because I am a delivery driver. I heard that tires should last at least ***** miles. *** alignment had gone bad and they did the alignment on my car. *** front end is all new - shocks, tire rods, everything on the front end is brand new. I replaced the brakes with better brakes. I was told my front tires were not safe to drive on. I have pictures and they are not safe to drive on. ***y lied to me. ***n they told me that they don&#**;t keep records of alignments. I went to Joe&#**;s Tire Shop and got a voicemail from him and told me they are horrible. I would like two new tires replaced on the front and I would like for them to produce a video of them doing the alignment on my car.

      Customer Answer

      Date: 05/30/2024

      I took this same car, a 2008 ***** HHR and never lost a hub cap for 9 months.  I assume that they used an impact gun and stripped my hubcaps out and within a week, I lost 3 hubcaps.  They said the tires were safe and one of the tires showed steel coming out of it. 

      Business Response

      Date: 06/06/2024

       I have reviewed this complaint and appreciate this customer for bringing this to our attention.  This customer entered in a lease to own agreement with RnR Tire Express of ***********, **. on 2 Dec 23 on a set of 4 tires.  Shortly after paying off the agreement, the customer realized that his front tires were worn due to improper alignment, or defective parts.  Without seeing the tires, it is hard to say exactly what was the cause of the unusual wear.  However, when a tire does not wear evenly, it is almost always from a vehicle that is out of alignment or worn/broken parts.  During the original installation, we documented the fact that he customer needed to take his vehicle to mechanic and have them look at the front end.  We have no way of knowing if that was done and to what level of certification the work/if any was performed at another shop.  The unusual wear in this case falls outside any manufacturer's warranty, therefore can not be claimed in that manner.  In these cases, RnR Tire Express is under no obligation to replace tires due to wear.  In fact it is not a financially sound business practice to do so.  However, considering this customer's history with our company, we have decided to extend a one time courtesy and purchase two new tires for this customer.  After the install of the two new tires, we will service the tires per our company policy but will not replace any tires for any potential future issues.  Our General and Regional Manager have agreed to this resolution and our General Manager will  contact the customer and extend this offer.

    • Initial Complaint

      Date:05/08/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tires from this location and my payment was due but I notified the store that I couldn&#**;t make a payment until 5/14 and I would make a total of 3 payments. They ran my card anyway and are now unresponsive to my calls and I need a refund.

      Business Response

      Date: 05/31/2024

      We issued a refund and gave the customer free time.  

    RNR Tire Express & Custom Wheels is NOT a BBB Accredited Business.

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