ComplaintsforSolera Energy

• Initial Complaint

  12/28/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I entered into a contract with them and have been trying to cancel it. The *** of this company sent us a registered letter saying they were going to *** us or we would have to go through with the contract. We talked with our attorney and told them we would settle by giving them $1500.00. I actually sent a message to the company regarding this and they have not responded. I would like for them to take the $1500 and cancel the contract.

  Customer response

  12/29/2023

  I accept this business response to my complaint and everything is good.

• Initial Complaint

  09/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Instead of lowering my power bill, it has actually gone up a lot. The bigger problem is that they won't come out and check to see if it is working alright or anything. They say they can check it from where they are and that nothing is wrong. Well if your power bill goes from $17/month to over $162, there is a problem. They tried to blame it on the power company, but I spoke with the power company and they said they have not had a rate change for a year.

  

  Business response

  09/20/2022

  We have discussed this with *** ******** for almost a year now and the facts have not changed. We size systems based upon a customer’s previous 12 months of usage. This is to make sure the homeowner purchases a system to meet their needs, and because the utility companies will not allow us to install a system that produces over 100% of their previous years’ electrical consumption. If we sized a system larger than their previous 12 months of consumption, it would be a financial detriment to the homeowner because of the net metering policy utility companies have. The system installed was going to offset between 70 and 90% of his electrical consumption at the time of his purchase. The system has absolutely met those projections. Since then, *** ********’s usage has almost DOUBLED because he built an additional home on his property for his daughter. The system was not designed to offset that additional energy consumption.
  *** ******** also stated we will not finance the additional amount needed On March 9th, the finance company gave us a one-time exception to increase the loan amount and add to the system because they had yet to close the loan out. We gave the homeowner this option on March 10th. The system they purchased was 8.1 KW. To offset the additional consumption, they would have needed to add 12 panels and make the system 13.5 KW. *** ******** declined this option and felt we should add the panels for no cost. When he called three weeks later to reconsider the option, ****** *** had already closed out the loan and this was no longer an option.
  He feels we have been unprofessional because we won’t give him what he wants at no cost. We have been extremely attentive to *** ********. We have returned every phone call and have talked to him at length through the entire process before and after installation. If the system installed was not producing as we promised it would, we would add panels at no cost to the homeowner to meet our projections. This is a completely different scenario in which the homeowner’s usage drastically changed. *** ******** is not losing any value on what he purchased. His solar will offset the same amount of energy as we projected. He’s simply paying for the additional electricity he is pulling from the grid. Also, in no way, shape or form, did we place the blame on the utility company. *** ******** has simply increased his consumption significantly. We will continue to be here to serve the *********, and ensure the system will produce as expected. If there is ever a time it doesn't work or produce, we will be at the house immediately to rectify the situation.

  Customer response

  09/23/2022

  Complaint: ********
  
  I am rejecting this response because: We feel the information provided in the business response is false. We have added a tiny home to our property on March 17th, 2021,we signed the solar agreement on October 7th, 2021.They were fully aware of our Tiny home, and were aware that electric had not yet been added, so it would not have been reflected on our 12 month electrical billing account . I have sent documentation to support our claim and this companies knowledge of our current solar needs they are failing to honor.
  
  
  
  Sincerely,
  
  **** ********

• Initial Complaint

  02/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased solar panels from this company in 2019. They promised that you would realize significant savings in my electric bills. Some months the cost of the solar system is more than my electric bill. They promised that in year two I wouldn't have an electric bill and that has not shown to be true. I called them and they asked for my electric bill to be sent to them. All the charges were valid charges that I would have to pay. Then I get a bill from another company that has to do with the generation of the energy I used. This amount fluctuated. Seldom did it generate more than I used. The total cost of the installation was approximately $38000. This amount was financed through ******* ****** *****. I was supposed to get a tax credit from the government. I didn't get the tax credit--it was a lie according to my tax person. This was supposed to be paid off in 17 months, and will be due in about a month. They didn't pay against the principle for the first three payments but are paying it now. There was a spot in the breaker that was empty and it took them three months to replace it. This aparatus is used to communicate with the office in Springfield and it wasn't in there for that period of time. They said the next owners of the house would be able to take over, but I found out through refinancing that there is a lien on the house. I was not aware that there was a lien.

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