Business ProfileforProSource of Springfield

ProSource, laminate to be ready for install Sept. 20, 2022. Not ready & new date ProSource promised was week of Oct. 22, 2022. Oct. date missed & laminate promised for Nov. 15, 2022. Nov. date missed & text on Nov. 19 says “this week.” Feb. 21, 2023 scheduled to pick up. When laminate got to kitchen, it was not cut properly & had sloppy edges that did not fit. 1 piece was not the same “white” as others. Notified ProSource. I demanded replacement, expedited timing & further communication only written. Email on Feb. 23, 2023 said new materials were ordered. March 9 by text I told stated I would be paying my installers for their work, but there was additional cost to me due to the extra work surrounding faulty laminate. I stated laminate people needed to give them a break & he should pass that to me. He did not reply. Many requests for new date ignored by ProSource (I have text & email documentation). Thursday, March 30, 2023 text laminate was being delivered to ProSource that day. Installer was out of town since my dates were missed due to delay from ProSource. April 11, 2023 installation began again. April 12 tile process delayed due to installer having to make laminate fit (they re-cut it themselves this time resulting in extra labor for them but saving me from further association with ProSource) April 26, 2023 letter sent to ProSource via certified mail requesting they reimburse for duplicate labor involved in having to deal with laminate twice by the installers–requested reply as to how they will handle within 20 days. 20 days from April 26, 2023 was May 16, 2023. No response has ever been received. My letter to ProSource only requested reimbursement of the direct amount it cost me for duplicate labor due to their unacceptable product ($500 per invoice from IRBG Tile). I feel this is very reasonable considering I have not requested reimbursement for the inconvenience, delays, time off work.