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Business Profile

Property Management

Ethos Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed that I have a water bubble forming on the ceiling of the kitchen. I tried to contact the property management to let them know, but no has answered my calls.

    Business Response

    Date: 07/22/2025

    Hello,

    Thank you for alerting us on this issue. ****************************** *** ************************************************* does not have a property management company and this is not one of our properties. The property management company that needs to be alerted of this complaint is Ethos Property Management. Their contact information is ********************. 

    Please let us know if there is anything else we can do. 

    ****** ******

    Business Response

    Date: 07/23/2025

    Our maintenance manager went to the property yesterday and the tenant was not home.  He spoke with the lady that answered the door who claimed that there were no issues with the property.  We have been to this property multiple times for different items, and our maintenance manager is going back to the property as the complaint and the information received from the person who answered the door are different.  

    We have an online system that several staff members review; 7 days a week to ensure our residents work orders are handled efficiently and effectively. 

    The resident has access to the system, has been given instructions on how to use, but refuses to use it.

    This system allows us to accept and dispatch maintenance when our office is closed, or when the designated staff member for maintenance is unavailable.  When a work order is created, we can have another staff member step in and assist to ensure maintenance needs are handled in a timely manner.   

Ethos Property Management is NOT a BBB Accredited Business.

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