Business ProfileforEntrust Property Solutions, LLC

Just moved out and glad I did. ************************** in ********* are the most corrupt, unwilling, nasty people to work with. I requested a final walk through in the week leading up to my move out with no response. There were some small pin holes in the wall that needed touch up paint. I reached out multiple times for what paint to buy. Finally, on the night before moving out I got an email with the paint colors. I went and bought those colors. Now I'm being charged to repaint since I bought the wrong paint (I BOUGHT THE PAINT YOU TOLD ME TO BUY!!!). Unbelievable rude. Would not do a walk through with me because they didn't have time? Set me up for failure buy telling me to buy the wrong paint. Terrible place of business and seriously need to be audited. This will not be my last complaint. I will be filing in small claims. Unreal how you treat people. You don't answer calls or emails. NEVER RENT FROM THESE PEOPLE.

It is always our goal to provide our residents with excellent customer service. It seems that there were some miscommunications in this situation. Our records indicate that ********************* left his unit keys in the unit and was not present for the scheduled move out inspection appointment. The inspection had already been completed when he requested another appointment, and the make ready process had begun rendering another inspection without value, as the condition had already changed. There are photos posted on his account of the unit in the condition it was left in. The restoration charges made to this resident's account are not significant. It's not our policy to provide paint colors to residents, as any variation at all from the color mix, to sheen, to a slight variation to the brand or even just the line of paint within a brand can make a big difference. We communicate that any paint flashing that requires us to repaint the unit again will be charged to the ledger just as if the touch *** weren't completed. This is one of the cases where the paint flashed significantly and required professional paint touch up. We do regret that the experience wasn't what we ************ of our residents, but do feel that the charges and handling of the move out were fair and reasonable.